Shanita Murrell
Rochester,USA
Summary
Customer-focused professional with over seven years of experience in service delivery and problem resolution. Managed high-volume stores and effectively addressed challenging customer interactions. Demonstrates strong technical skills in Microsoft Word, PowerPoint, and Excel. CPR certified, reflecting a commitment to safety and customer care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Environmental Services
University of Rochester, Strong Memorial Hospital
Rochester, NY
04.2024 - Current
- Performed cleaning and maintenance tasks throughout hospital, ensuring hygiene in patient rooms, common areas, and medical equipment.
- Cleaned equipment and disinfected surfaces to maintain a safe and comfortable environment for patients, staff, and visitors.
- Collaborated with other departments on cross-functional projects related to environmental services initiatives.
- Recruited qualified candidates for open positions within the Environmental Services Department.
- Ensured that all personnel involved in environmental services activities received appropriate safety training.
Clinic Aide
CP Rochester
Rochester, NY
09.2021 - 04.2024
- Assisting therapists with patients, checking blood pressures, temperatures, and oxygen before therapy sessions.
- Assisted therapists with patient therapy to enhance treatment effectiveness.
- Transporting patients to therapy from waiting room or day center.
- Recorded patient notes during therapy sessions.
- Managed appointment scheduling, including cancellations, patient check-ins, and report mailing to legal guardians.
- Performed laundry and maintained cleanliness and sanitation protocols to ensure safe environment for patients.
- Printing and putting together new patient paperwork.
- Printing out forms and logs for patients and therapists.
- Decorating therapy area for patients for holidays and seasons to make area enjoyable for the patients.
1st Assistant Manager
Citi Trends
Rochester, NY
01.2020 - 05.2021
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts and registers, and performing services for customers.
- Supported Store Manager in daily operations and employee supervision, ensuring smooth store functionality.
- Monitor sales activities to ensure that customers receive satisfactory service.
- Ensured clean and organized store environment, enhancing customer experience and satisfaction.
- Mediated conflicts with difficult customers and employees, fostering a positive work environment.
- Answered incoming calls and efficiently scanned merchandise for inventory tracking.
Assistant Manager
Family Dollar
Rochester, NY
10.2019 - 01.2020
- Supervised team of employees during manager's absence to ensure continuity of operations.
- Assisted manager in maintaining store operations by overseeing employees and delivering excellent customer service.
- Managed inventory by ordering merchandise and stocking shelves to ensure product availability.
- Upheld a high standard of customer service.
- Opening and closing the store at the beginning and end of shifts.
Shift Supervisor
Rite Aid/ Walgreens
Rochester, NY
07.2014 - 11.2019
- Assisted store manager in fostering a welcoming atmosphere that enhanced service quality for customers and team members.
- Opened and closed the store, answered phone calls, and resolved customer issues.
- Maintained inventory accuracy and minimized theft by scanning merchandise and ensuring prices matched system data, contributing to cost savings.
Certified Home Health Aide
Interim HealthCare
Rochester, NY
05.2008 - 10.2016
- Provided personal care for patients, including cooking, cleaning, light housekeeping, bathing, dressing, and medication reminders.
- Monitor patients condition by observing physical and mental condition, intake and output, and exercise.
- Preparing and serving meals and snacks.
- Assisted patients with housekeeping and laundry tasks.
- Conducted shopping for food and household items to ensure a safe and comfortable living environment for patients.
- Completed errands for patient, including grocery shopping and picking up prescriptions.
- Trained in providing specialized care for individuals with traumatic brain injury (TBI).
Education
Some college - Associates degree
Monroe Community College
Rochester, NY12-2026
Skills
- Health and safety compliance
- Sanitation protocols
- Cleaning and merchandising
- Facility operations management
- Patient support services
- Team building and management
- Supervision and leadership
- Assistant manager duties
- Training expertise
- Cash handling skills
- Microsoft PowerPoint and Outlook proficiency
- Computer skills (10 years)
- Typing proficiency
- Planogram development
- Sales management and scheduling
- Pricing strategies
- Key holder responsibilities
- Phone answering skills
- Administrative support
Certification
CPR Certification
Awards
- Rockstar award, 03/01/22
- Employee of the month, 10/01/14
Groups
Sunshine Committee, 10/01/21-04/01/2025, This is a committee that gets together to plan fun and exciting things for the job and help to create activities for team building and get to know our peers better.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Environmental Services
University of Rochester, Strong Memorial Hospital
04.2024 - Current
Clinic Aide
CP Rochester
09.2021 - 04.2024
1st Assistant Manager
Citi Trends
01.2020 - 05.2021
Assistant Manager
Family Dollar
10.2019 - 01.2020
Shift Supervisor
Rite Aid/ Walgreens
07.2014 - 11.2019
Certified Home Health Aide
Interim HealthCare
05.2008 - 10.2016
Some college - Associates degree
Monroe Community College