Shanita O'Bryant
Rockford,IL
Summary
Dedicated individual and caring professional with many years of work experience in various work environments such as home health care, rehabilitation & customer service specialist. Impeccable customer service skills, communicating well with all entities such as (insurances, providers, & families). Detailed oriented, hard working, trustworthy & reliable.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Shift Key Agency (Travel Healthcare Serv. Platform)
2022.02 - Current
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
CNA - Certified Nursing Assistant
Amberwood Health + Rehab
2022.02 - 2022.12
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CNA - Certified Nursing Assistant
River crossing of Rockford
2019.12 - 2022.02
- Care for long term rehabilitating residents
- Assisting with activities of daily living
- Recording/report health changes
- CMS charting.
Certified Nursing Assistant
Ottawa Pavilion
2017.01 - 2019.01
- Provided care to short term/long term rehabilitating residents
- Reporting any health change to the charge nurse.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Customer Service Representative
ResultsCX (Temp Assignment)
2016.01 - 2016.12
- Provide customers with information regarding their health care benefits within their medical plan
- Scheduled and setting appointments with primary care physicians for clients
- Placed medication orders
- Set appointments for transportation to medical facilities for clients
- Medical and billing claims cases
- Answering and forwarding calls from medical providers to other medical physicians.
Education
CNA Certification -
Doctor's Choice Career Academy
Chicago, ILBusiness Management -
Rasmussen College
Romeoville, IL06.2012
Skills
- Housekeeping (10+ years)
- Customer Service (7 years)
- Telecommunications
- CNA (11 years)
- Home Health (13 years)
- Personal Assistant Experience
- Food preparation (5 years)
- Hospice care
Certification
- CPR/First Aid, 02/01/23
- Food Handler, 10/01/20
- Nursing Assistant
Additional Information
SKILLS & ABILITIES Telecommunications (1year), Customer Service (5 years) Light housekeeping, Light Janitorial, Private Duty Home Care.
Assessments
Customer service fit, Proficient, 08/01/21
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
CNA - Certified Nursing Assistant
Shift Key Agency (Travel Healthcare Serv. Platform)
2022.02 - Current
CNA - Certified Nursing Assistant
Amberwood Health + Rehab
2022.02 - 2022.12
CNA - Certified Nursing Assistant
River crossing of Rockford
2019.12 - 2022.02
Certified Nursing Assistant
Ottawa Pavilion
2017.01 - 2019.01
Customer Service Representative
ResultsCX (Temp Assignment)
2016.01 - 2016.12
CNA Certification -
Doctor's Choice Career Academy
Business Management -
Rasmussen College
- CPR/First Aid, 02/01/23
- Food Handler, 10/01/20
- Nursing Assistant
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