Shanita Paramore

• Assisted customers with insurance inquiries, ensuring clear understanding of policies and coverage options.
• Processed claims and resolved issues efficiently, contributing to improved customer satisfaction.
• Maintained accurate records of customer interactions using electronic health record systems.
• Collaborated with medical staff to verify patient insurance information and benefits eligibility.
• When scheduling appointments verified through insurance if it would be covered if not set up a peer to peer appointment between nurse through insurance company and doctor requesting surgery to see if can be covered or denied.
• Faxed over medical records to insurance companies showing why certain surgeries were needed ,

Accepted incoming calls from customers trying to make a payment on medical bills. Placed outgoing calls to see if some patients were able to either be set up on a payment plan or possibly pay in full. Escalated calls to supervisor. Maintain great customer service skills

Answered a Large number of incoming calls per day. Many customers were calling in regarding being enrolled into healthcare plans. Compared healthcare plans. Fixed account issues as far as being locked out accounts help reset passwords. Answer numerous of questions send emails when needed. Verified if insurance plans were active. Assists those who couldn’t complete an application own their own completed via phone step by step.

• Responded to customer inquiries with accurate information and effective solutions.
• Assisted customers in navigating services, ensuring clarity and satisfaction.
• Documented customer interactions in CRM system for future reference and analysis.
• Collaborated with team members to streamline communication processes within call center operations.
• Adapted quickly to new software tools, improving response times and service delivery.
• Resolved customer complaints efficiently, enhancing overall service quality and experience.