Dynamic leader and seasoned case manager with a proven track record at ChildNet, adept in mental health counseling and computer skills. Spearheaded innovative programs, achieving significant improvements in client care. Excelled in building community partnerships and leading teams with enthusiasm, showcasing exceptional communication and organizational prowess.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dependency Case Manager
ChildNet
Fort Lauderdale, FL
01.2024 - Current
Participated in court hearings when applicable to provide testimony regarding client's progress or need for additional services.
Maintained documentation related to all services provided according to agency standards.
Maintained records management system to process personnel information and produce reports.
Conducted home visits and monitored progress toward achieving established goals.
Communicated effectively with family members regarding treatment plans and progress towards goals.
Collaborated with community partners such as schools, medical providers, probation officers, law enforcement and other agencies to ensure client's needs are met.
Provided case management services to clients and their families, including assessment of needs, development of service plans, and coordination of resources.
Ensured compliance with relevant laws governing confidentiality of records.
Substance Abuse Case Manager
Community Rightful Center
Coral Springs, FL
05.2023 - 01.2024
Assisted clients in developing individualized treatment plans to meet their needs and address their substance abuse issues.
Monitored client progress towards goals set during treatment planning sessions and made necessary adjustments accordingly.
Conducted assessments of client's strengths, weaknesses, risk factors and identified appropriate interventions.
Assisted in conducting outreach activities within the community focused on raising awareness about addiction recovery services offered by the agency.
Coordinated with other service providers, such as mental health professionals, medical personnel, and social workers to ensure continuity of care for clients.
Developed relationships with community resources to refer clients for additional support services they may need.
Offered motivational interviewing techniques designed to increase motivation among individuals struggling with substance use disorders.
Attended weekly staff meetings to discuss clinical cases, review best practices, and develop strategies for providing optimal care for clients.
Lead Case Manager
Gang Alternative
Miami, FL
03.2022 - 05.2023
Provided hands-on and proactive leadership to community services staff.
Spoke to community groups to explain and interpret purposes, programs, and policies.
Participated in professional development opportunities to stay current with best practices in case management.
Developed and maintained relationships with community resources and service providers.
Maintained confidentiality and adhered to professional ethics and standards.
Implemented crisis intervention strategies as needed to address emergent client issues.
Prepared and presented case reports and summaries to stakeholders and management.
Coordinated comprehensive care plans for clients to meet their individual needs.
Conducted initial assessments to determine client eligibility for programs and services.
Facilitated group sessions and workshops for clients on various topics.
Managed caseloads effectively, ensuring timely documentation and reporting.
Conducted home visits to assess living conditions and support needs.
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Facilitated groups to address topics such as life skills, relapse prevention, substance abuse, mental health concerns.
Developed strong partnerships with community organizations and agencies to ensure continuity of care for clients.
Participated in court hearings related to client cases when needed.
Assisted in the development of new programs and initiatives aimed at improving service delivery.
Activity Coordinator
Palm Beach County School District
West Palm Beach, FL
04.2016 - 03.2022
Supervised staff of six Activity Coordinators in planning and executing daily activities.
Ensured that all safety protocols were followed by staff members at all times.
Assisted in budgeting tasks related to activity supplies, equipment purchases, and facility rentals.
Created lesson plans, arts and crafts projects, games, sports activities, and other educational programs.
Provided guidance to staff on how to handle difficult situations or behavioral issues among participants.
Coordinated with parents to ensure the safety and well-being of all participants.
Implemented safety protocols for all activities, ensuring compliance with regulatory standards and minimizing risks.
Developed and implemented weekly activity schedules tailored to the interests and abilities of participants.
Organized special events such as holiday parties, cultural celebrations, and educational workshops, enhancing the overall program offering.
Led team meetings to discuss program progress, share best practices, and strategize future activities.
Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
Administered first aid in emergency situations.
Education
Master's degree - Social Work
Walden University
05-2026
Bachelor - Psychology
Florida International University
Miami, FL, US
12.2021
Associate - Arts
Palm Beach State College
Lake Worth, FL, US
05.2017
Associate - Human Services
Palm Beach State College
Lake Worth, FL
05-2017
Skills
Case management
Experience with children
Time management
Computer skills
Mental health counseling
Leadership
Group Therapy
Communication skills
Substance Abuse
Child welfare
Conflict management
Organizational skills
SharePoint
Social work
Customer service
Certification
HIV 500/501, 08/01/23, Present
BLS Certification
CNA, 04/01/10, 05/31/25, Currently Active
First Aid Certification
CPR Certification
Child Welfare Case Manager
Languages
Cerole
Limited
Accomplishments
Junior Civitan
Youth Development
Human Services
Affiliations
Effective Communication Skills: Developed ability to communicate effectively, show empathy, listen without judgment, and understand diverse perspectives.
References
References available upon request.
Timeline
Dependency Case Manager
ChildNet
01.2024 - Current
Substance Abuse Case Manager
Community Rightful Center
05.2023 - 01.2024
Lead Case Manager
Gang Alternative
03.2022 - 05.2023
Activity Coordinator
Palm Beach County School District
04.2016 - 03.2022
HIV 500/501, 08/01/23, Present
BLS Certification
CNA, 04/01/10, 05/31/25, Currently Active
First Aid Certification
CPR Certification
Child Welfare Case Manager
Master's degree - Social Work
Walden University
Bachelor - Psychology
Florida International University
Associate - Arts
Palm Beach State College
Associate - Human Services
Palm Beach State College
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