Shanita Tolley
Louisville,KY
Summary
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations. Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role.
Overview
11
11
years of professional experience
Work History
Security Officer
Shaw Secure Solutions LLC
Louisville, US
07.2020 - Current
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Enforced access control measures in accordance with established procedures.
- Verified photo IDs and tickets to allow guests passage.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Benefits Verification Specialist
Lash Group
Louisville, KY
11.2019 - 02.2020
- Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
- Analyzed benefits usage and cost trends to advise on plan adjustments and negotiations with vendors.
- Developed and evaluated methods and techniques for selecting, promoting and training workers.
- Negotiated with benefits vendors to secure cost-effective services for the organization.
- Performed follow-up calls to verify that insurance companies received requests for authorization of services.
Security Officer
Imperial Security
Louisville, US
05.2019 - 08.2019
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Identified suspicious activity to determine appropriate response.
- Verified photo IDs and tickets to allow guests passage.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Provided escorts for visitors as needed throughout the facility.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Security Guard and Receptionist
HUMAMA
Louisville, US
09.2015 - 04.2016
- Monitored CCTV systems to ensure safety and security of premises.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Provided customer service assistance to staff and visitors in a professional manner.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
UPS Shuttle Driver
Air Serv
Louisville, KY
11.2015 - 02.2016
- Monitored passenger behavior to ensure compliance with company policies and applicable laws.
- Followed regular schedule of pickups for individual customers and groups.
- Recorded trip details such as time, route, stops made, fares collected, and mileage driven into logbook at the end of each shift.
- Communicated regularly with dispatch via two-way radio regarding schedule changes or updates.
- Maintained a clean interior of the vehicle by vacuuming, wiping surfaces, and replenishing supplies as needed.
- Responded quickly and calmly in emergency situations such as vehicle breakdowns or accidents.
Security Guard
Muarry Guard
Louisville, US
05.2014 - 03.2015
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored security cameras to identify and respond to suspicious activity.
Education
High school diploma -
Fairdale High School Magnet Career Acade
Louisville, KY05.1992
Skills
- Identification verification
- Electronic surveillance
- Visitor tracking
- Metal detector operation
- Detail-oriented
- General security
- Document management
- Dispatch
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Security guard skills, Proficient, 10/19
- Work style: Reliability, Proficient, 11/19
- Sales skills, Familiar, 11/19
Timeline
Security Officer
Shaw Secure Solutions LLC
07.2020 - Current
Benefits Verification Specialist
Lash Group
11.2019 - 02.2020
Security Officer
Imperial Security
05.2019 - 08.2019
UPS Shuttle Driver
Air Serv
11.2015 - 02.2016
Security Guard and Receptionist
HUMAMA
09.2015 - 04.2016
Security Guard
Muarry Guard
05.2014 - 03.2015
High school diploma -
Fairdale High School Magnet Career Acade
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