Shanita Whitt
Theodore,AL
Summary
Results-driven Customer Service Professional with extensive experience at Alorica. Skilled in conflict resolution, customer retention, and implementing effective solutions to enhance service delivery. Proven ability to analyze customer interactions and maintain detailed records to achieve high satisfaction rates.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alorica
03.2023 - 2024
- Enhanced customer loyalty by resolving complaints with empathy and understanding.
- Maintained professionalism under pressure while managing high-stress situations effectively.
- Efficiently handled escalated calls, ensuring satisfactory resolutions for all parties.
- Cultivated strong product knowledge to provide tailored recommendations for customers.
Customer Service Representative
Afni Inc, Verizon
01.2022 - 02.2023
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Resolved escalated customer complaints by identifying root causes and implementing solutions.
- Maintained knowledge of product offerings to accurately address customer questions and concerns.
- Participated in training sessions to enhance service skills and operational efficiency.
Customer Service Representative
Concentrix
02.2020 - 2021
- Delivered exceptional customer service through effective problem-solving and communication.
- Resolved customer inquiries related to products, services, and account issues.
- Documented customer interactions using company software for efficient issue tracking.
- Employed active listening and empathy to cater to diverse customer needs.
- Enhanced customer satisfaction by providing tailored solutions and prompt assistance.
Customer Service Representative
Results Company
05.2018 - 09.2019
- Improved customer satisfaction by addressing concerns and providing accurate information.
- Built strong customer relationships through active listening and effective communication skills.
- Maintained comprehensive records of interactions, ensuring timely issue resolution and follow-up.
- Responded promptly to customer inquiries regarding products and services offered.
- Enhanced client retention rates through dedicated support and personalized service.
Education
Associate of Science - Medical Billing And Coding
Virginia College
Mobile, AL09-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Full Professional
Timeline
Customer Service Representative
Alorica
03.2023 - 2024
Customer Service Representative
Afni Inc, Verizon
01.2022 - 02.2023
Customer Service Representative
Concentrix
02.2020 - 2021
Customer Service Representative
Results Company
05.2018 - 09.2019
Associate of Science - Medical Billing And Coding
Virginia College