Summary
Overview
Work History
Education
Skills
Timeline
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Shanita Winfrey

Decatur,GA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Data Entry Clerk

United Parcel Service, UPS
10.2023 - Current
  • Contributed to achieving company safety goals through diligent adherence to safety protocols and guidelines.
  • Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
  • Enhanced warehouse efficiency by streamlining package sorting and labeling processes.
  • Enhanced data accuracy by meticulously reviewing and correcting errors on packages

Administrative Assistant

Champion Mindset Gymnastics
08.2023 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Senior Customer Service Advocate

Verizon Wireless
12.2007 - 08.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Streamlined communication processes for increased efficiency and improved customer experience.
  • Developed strong relationships with clients, fostering loyalty and repeat business.
  • Managed high-volume inbound calls, maintaining professionalism under pressure.
  • Delivered exceptional service by actively listening to customers and empathizing with their needs.
  • Reduced customer complaints through timely resolution of issues and proactive identification of potential problems.
  • Collaborated with cross-functional teams to improve overall company performance and customer satisfaction levels.
  • Served as a trusted resource for customers, consistently exceeding expectations in all interactions.
  • Facilitated successful conflict resolution between customers and company representatives, preserving brand reputation and goodwill.
  • Participated in ongoing training initiatives to maintain current knowledge of industry trends and best practices for superior service delivery.
  • Leveraged strong problem-solving skills to address complex challenges faced by clients, ensuring swift resolution of issues whenever possible.
  • Provided comprehensive product/service support, utilizing thorough knowledge base to educate clients on relevant offerings.
  • Maintained current knowledge of company policies, products and marketing initiatives to better serve each customer.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor of Science - Health Care Management

Clayton State University
Morrow, GA
05.2006

Skills

  • Filing and Data Archiving
  • Data Accuracy
  • Data Security
  • Meticulous Attention to Detail
  • Maintains Confidentiality
  • Call Management
  • Dispute Resolution
  • Customer Relationship Management (CRM)
  • Call Center Operations
  • Critical Thinking

Timeline

Data Entry Clerk

United Parcel Service, UPS
10.2023 - Current

Administrative Assistant

Champion Mindset Gymnastics
08.2023 - Current

Senior Customer Service Advocate

Verizon Wireless
12.2007 - 08.2023

Bachelor of Science - Health Care Management

Clayton State University

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Shanita Winfrey