Shanita Yates
Indianapolis,IN
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Family Caregiver
A Ray Of Sunshine
11.2023 - Current
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
Claims Adjuster
Sitel
03.2023 - 04.2024
- Documented all investigation activity and presented reports to management.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Answered customer questions regarding deductibles.
Customer Service Representative
Kelly Services
03.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Team Leader
Dollar General
03.2020 - 03.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Customer Care Advocate
Conduent
08.2016 - 02.2020
- Mentored new hires by sharing knowledge and providing guidance, contributing to a more competent and cohesive team overall.
- Maintained high levels of customer retention with proactive outreach initiatives.
- Enhanced company reputation through exceptional customer service and follow-up on inquiries.
- Worked closely with other departments when necessary to address interrelated concerns affecting customer experience.
Education
GED -
Indypendence Career Development Center
Indianapolis, IN01.2001
Skills
- Transportation Assistance
- Compassionate Caregiving
- Household Management
- Emotional Support
Timeline
Family Caregiver
A Ray Of Sunshine
11.2023 - Current
Claims Adjuster
Sitel
03.2023 - 04.2024
Customer Service Representative
Kelly Services
03.2022 - 03.2023
Team Leader
Dollar General
03.2020 - 03.2022
Customer Care Advocate
Conduent
08.2016 - 02.2020
GED -
Indypendence Career Development Center
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