Shanitha Blocker
Dorchester,MA
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Motivated patient rep with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Dot House Health
Dorchester, MA
06.2022 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
Patient Access Representative
Beth Israel Deaconess-Boston Oncology
Boston , MA
10.2021 - 04.2022
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Registered patients for lab work and weekly treatment for chemotherapy
Administrative Assistant(Contract)
Columbia Property Trust
Newton, MA
01.2021 - 04.2021
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Patient Registration Representative
MGH Partners HealthCare
Danvers, MA
09.2020 - 12.2020
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Processed payments for services rendered in a timely manner.
- Provided support to the clinical staff with registration issues or concerns.
- Responded to inquiries from patients, families, physicians, and other healthcare personnel.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
Education
High School Diploma -
The English High School
Jamaica Plain, MA06-1995
Skills
- Appointment confirmation
- Reception Management
- Patient Intake
- Office Administration
- Customer Service
- HIPAA Compliance
Certification
Certifications and Licenses
Medical Office Specialist
June-2020
Timeline
Patient Service Representative
Dot House Health
06.2022 - Current
Patient Access Representative
Beth Israel Deaconess-Boston Oncology
10.2021 - 04.2022
Administrative Assistant(Contract)
Columbia Property Trust
01.2021 - 04.2021
Patient Registration Representative
MGH Partners HealthCare
09.2020 - 12.2020
High School Diploma -
The English High School
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