Shanitra Nina Grimes
Legal Operations Case Management
Addis,LA
Summary
Business-minded Operations Associate known for verifying received data against orders for accuracy. Highly energetic with over 15 years of experience collaborating with other team members and handling shipping tasks. Remains calm and poised while managing high-volume workloads.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Gordon Mckernan Injury Attorneys
Baton Rouge, LA
09.2020 - Current
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process for 1500 clients
- Train 150 staff on referral process.
- Audited Legal documents, noted issues and pursued resolutions in order to facilitate lien resolution processes.
- Contacted appropriate agencies to complete searches, order records and obtain documents.
- Worked with senior case managers to coordinate team development activities and trainings.
- Facilitate vendor and Associate Attorney contract negotiations and procurement
Legal Operations Associate
Gordon Mckernan Injury Attorneys
Baton Rouge, LA
08.2016 - 09.2020
- Worked in matrix management environment with oversight of division level managers.
- Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution
- Developed & improved business process models & documents
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands
- Generated reports of findings to help management with making key decisions for over 4000 clients
Legal Secretary
Gordon Mckernan Injury Attorneys
Baton Rouge, LA
06.2015 - 08.2016
- Investigated facts and law of cases, using ediscovery sources to determine causes of action and to prepare cases.
- Scheduled and made appointments for attorneys.
- Researched Personal Injury laws and regulations and delivered analysis and assessments to Attorney
- Diligently edited legal correspondence for grammar and spelling.
- Accurately handled data entry for 4000 clients into company-based software.
Legal Intake Coordinator/ Project Manager
Gordon Mckernan Injury Attorneys
Baton Rouge, LA
03.2007 - 06.2015
- Increased efficiency and productivity of company wide processes in agile environment
- Worked with executive stake holders to create business process for client intake and vendor scheduling
- Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction
- Implemented flow chart process models
- Analyzed business processes to support CEO and stake holders to resolve various systematic issues, implemented case/client flow charts for 2000+ clients increasing revenue by 30% annually
Skills
- SaaS, Agile, CRM Database, Sql, PMBOK, Waterfall, track deliverables, Ms Office
- Litigation Support
- Strong Analytical Skills
- Project Brief Design
- Ms Access
- Project Resource Assessment
- Conflict Resolution
- Database entry
- Project organization
- Process Improvement
- Accounts Payable and Accounts Receivable
- Inventory Maintenance
- HIPAA Guidelines
- Six Sigma Green Belt
- Customer Support Needs Assessment
Certification
Association for Project Management (APM)
Project Management Essentials Certified (PMEC)
Six Sigma Green Belt Certified (SSGBC)
Project Management-Lean Process Certified (PM-LPC)
Timeline
Referral Coordinator
Gordon Mckernan Injury Attorneys
09.2020 - Current
Legal Operations Associate
Gordon Mckernan Injury Attorneys
08.2016 - 09.2020
Legal Secretary
Gordon Mckernan Injury Attorneys
06.2015 - 08.2016
Legal Intake Coordinator/ Project Manager
Gordon Mckernan Injury Attorneys
03.2007 - 06.2015