Summary
Overview
Work History
Education
Skills
Timeline
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Shanitta Reid

Davenport,IA

Summary

Professional problem-solving specialist with strong analytical and critical thinking skills. Proven ability to develop effective solutions, enhance team collaboration, and drive successful outcomes. Adaptable to changing needs, dependable, and skilled in conflict resolution and strategic planning. Recognized for strong communication and decision-making abilities.

Overview

11
11
years of professional experience

Work History

Problem Solver

Amazon
02.2024 - Current
  • Defined problem to identify, prioritize and select alternatives.
  • Looked outside known experience to find solutions and produce results.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Researched and extracted data to complete tasks.
  • Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
  • Analyzed and understood situation to develop action plan.

Cashier

Walmart
03.2014 - 02.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

GED -

Black Hawk College
Moline, IL
03-2025

Skills

  • Problem identification
  • Logical reasoning
  • Creative solutions
  • Innovative thinking
  • Pallet jack operation
  • Material handling
  • Order fulfillment
  • Time management
  • Critical thinking
  • Decision-making
  • Team collaboration
  • Computer skills
  • Customer service
  • Calm and professional under pressure
  • Understanding customer needs

Timeline

Problem Solver

Amazon
02.2024 - Current

Cashier

Walmart
03.2014 - 02.2018

GED -

Black Hawk College

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Shanitta Reid