Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shanity Velasquez

Colorado Springs,CO

Summary

Dynamic professional adept at optimizing workflows and training teams to enhance operational efficiency. Demonstrated success in conflict resolution and improving client satisfaction through effective communication and collaboration. Recognized for quickly adapting to new environments and applying acquired knowledge to drive results.

Overview

7
7
years of professional experience

Work History

Co Owner

Felipes 109
Colorado Springs, Colorado
05.2025 - Current
  • Managed daily operations and ensured smooth functioning of the business.
  • Coordinated with vendors to maintain inventory levels and product quality.
  • Assisted in training new staff on company policies and procedures.
  • Handled customer inquiries and provided exceptional service during interactions.
  • Implemented efficient workflows to streamline daily tasks and improve productivity.
  • Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
  • Resolved any customer complaints or issues quickly in order to maintain positive relationships.
  • Collaborated with other co-owners on strategic decisions related to the company's growth plan.
  • Ensured that all safety protocols were followed at all times within the workplace.

Administrative Assistant

Pikes Peak Probate
Colorado Springs, Colorado
06.2019 - 05.2020
  • Processed incoming mail and distributed correspondence to relevant departments.
  • Monitored client bank accounts, reviewed invoices, and executed bill payments.
  • Organized and maintained both physical and electronic case files for easy access.
  • Responded to phone inquiries professionally while providing required information.
  • Maintained office supplies inventory and ordered materials as necessary.
  • Organized legal documents for filing with local district courts and county offices.
  • Communicated with local district courts requesting pertinent legal documents.

Registered Behavior Technician

Family Support Center
Colorado Springs, Colorado
02.2018 - 06.2019
  • Developed individualized treatment plans for clients with behavioral challenges.
  • Monitored client progress and documented behavioral data accurately.
  • Applied ABA techniques during therapy sessions.
  • Facilitated social skills development through structured activities.
  • Engaged families in regular communication regarding client behavior and progress.
  • Participated in training sessions to enhance knowledge of behavior management techniques.
  • Maintained safe, supportive environment for all clients during sessions.
  • Instructed staff on implementing behavioral interventions and positive reinforcement strategies.

Education

High School Diploma -

Colorado Springs Early Colleges
Colorado Springs, CO
05-2014

Skills

  • Inventory management
  • Customer service and support
  • Staff training and development
  • Workflow optimization
  • Problem solving and decision-making
  • Conflict resolution strategies
  • Attention to detail
  • Effective communication
  • Task delegation skills
  • Cash flow management
  • Team building and collaboration
  • Small business operations

References

References available upon request.

Timeline

Co Owner

Felipes 109
05.2025 - Current

Administrative Assistant

Pikes Peak Probate
06.2019 - 05.2020

Registered Behavior Technician

Family Support Center
02.2018 - 06.2019

High School Diploma -

Colorado Springs Early Colleges

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