Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Shanivery Bivens-Walker

Summary


Experienced Candidate With 8 years Of Different experience as a Customer Service leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

6
6
years of professional experience

Work History

Lead Support Advisor

Apple
01.2019 - 06.2022


  • Process account payments
  • Maintain strong client rapport
  • Executed new training initiative to improve skills
  • Created user accounts and assigned permissions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.


Health Benefits Customer Service Rep

Apex Systems
12.2018 - 11.2021
  • Maintain confidentiality HIPAA (verify customer info)
  • Answer questions and assists customers/associates regarding benefit plans such as 401k, pension plans, dental insurance, health and hospitalization plans
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Assessed customer needs and recommended suitable insurance policies.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.

Lead Customer Service Rep

Target(Randstad)
06.2020 - 10.2021


  • Completing online orders, processing returns and replacements
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Law Claims Support Representative

Rust Consulting
01.2018 - 12.2019
  • Prepared, create, adjust, relay records in the claims database for completeness
  • Answer incoming calls, & outbound calling
  • Interview customers and process all paperwork related to the claims
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.

Education Program Coordinator Assistant

Eastside Neighborhood Services
06.2016 - 09.2017
  • Greeted guests in with friendliness and professionalism.
  • Trained and supervised and lead employees on office policies and procedures in meetings.
  • Answered phones and maintained student records for education department.
  • Oversee ratio of at least 10 children.
  • Planned and coordinated educational events and activities and meals.

Education

HighSchool Diploma - International Baccalaureate

Edison High School
Minneapolis, MN
06.2018

Skills

  • Administrative
  • Customer Service
  • Analytical
  • Data Entry
  • Client relationship building
  • Detail Oriented
  • Documentation development

Awards

  • Customer Service Professional of the Quarter
  • #1 Program Coordinator Assistant
  • Top Customer Satisfaction Of The Season
  • Top Sales Rep

Timeline

Lead Customer Service Rep

Target(Randstad)
06.2020 - 10.2021

Lead Support Advisor

Apple
01.2019 - 06.2022

Health Benefits Customer Service Rep

Apex Systems
12.2018 - 11.2021

Law Claims Support Representative

Rust Consulting
01.2018 - 12.2019

Education Program Coordinator Assistant

Eastside Neighborhood Services
06.2016 - 09.2017

HighSchool Diploma - International Baccalaureate

Edison High School

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