Shaniya Beavers
Coushatta
Summary
Competencies in operating multi-line phone systems, taking orders, and updating documentation have been demonstrated. Top performer with a track record of achieving and exceeding objectives. Scheduler with a strong work ethic and a well-organized approach.
Experienced with creating safe and engaging environment for children. Uses effective communication to interact with both children and parents, ensuring clear understanding of expectations. Track record of managing multiple tasks simultaneously, demonstrating strong organizational skills and attention to detail.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Christus Outpatient Therapy
08.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Babysitter
Self Employed
05.2018 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Outpatient Clerk
CHRISTUS Coushatta Health Care Center
07.2023 - 08.2024
- Monitored the premises, screened visitors, updated logs, and issued passes to maintain security.
- Provided customer service and resolved or escalated issues to management for resolution.
Admitting Receptionist
CHRISTUS Coushatta Health Care Center
03.2023 - 08.2024
- Kept track of visitors and screened them to ensure that they had access to inter-office personnel.
- Greeted all customers with a friendly greeting, answered general questions, gathered information about the nature of their visit, and directed them to the appropriate offices.
- Gathered and distributed messages to team members and managers to support open communication and excellent customer service.
Scheduler
CHRISTUS Coushatta Health Care Center
03.2023 - 08.2024
- Collaborated with [Type] supervisors and team members to better understand supply requirements and bring levels within acceptable limits.
- Reviewed and confirmed invoice prices and totals for accuracy.
- Was in charge of creating department orders and the documentation that accompanied them.
CSR
City Tele Coin
11.2022 - 03.2023
- Provided primary customer support to internal and external customers in a fast-paced environment.
- Answered a steady stream of customer calls with up to 25 calls in queue per minute.
- Helped customers open and activate new accounts by providing information about City Tele Coin charge card.
Education
High School - undefined
Red River High School
Coushatta, LA01.2021
Skills
- Motivated team player
- Documentation expertise
- Team management
- Database administration
- Relationship development
- Medical Recordkeeping
- Assisting Patients
- Patience and empathy
- Maintaining safe environment
- Child supervision
Timeline
Patient Access Representative
Christus Outpatient Therapy
08.2024 - Current
Outpatient Clerk
CHRISTUS Coushatta Health Care Center
07.2023 - 08.2024
Admitting Receptionist
CHRISTUS Coushatta Health Care Center
03.2023 - 08.2024
Scheduler
CHRISTUS Coushatta Health Care Center
03.2023 - 08.2024
CSR
City Tele Coin
11.2022 - 03.2023
Babysitter
Self Employed
05.2018 - Current
High School - undefined
Red River High School
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