Shaniya Black
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Summary
Front Office Assistant with a strong focus on guest satisfaction and efficient service delivery. Skilled in managing check-in and check-out processes while providing accurate information and support. Proven ability to build positive relationships with guests and team members, enhancing overall service quality.
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors. Polite and accommodating professional bringing several years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
La Quinta Inn & Suites In
Page
05.2022 - 10.2025
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled incoming and outgoing mail and packages.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Tour Guide
Antelope Hogan Bed and Breakfast
Lechee
02.2023 - 06.2024
- Coordinated with site management and staff to ensure smooth operation of tours and visitor access.
- Developed and updated tour scripts to include historical facts, anecdotes, and relevant information.
- Managed bookings, reservations and payments for tours.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Adhered to company policies and procedures when dealing with guest complaints or inquiries.
- Managed booking systems and tour reservations to ensure efficient tour allocation and guest satisfaction.
- Inspected vehicles before each trip departure in order to ensure they were safe for use during the tour.
- Planned itineraries in accordance with weather forecasts and length of each tour.
- Maintained a strong presence on social media platforms to engage with past and potential visitors.
- Ensured all tour content was culturally sensitive and appropriate for a global audience.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
Cashier
Jack in the Box
Page
03.2019 - 12.2020
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Counted and balanced cashier drawers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
House Cleaner
Merry Maids
Flagstaff
03.2017 - 08.2017
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Cleaned homes following specific and detailed protocols and requests.
- Used natural cleaning products where possible and followed product recommendations to maintain client safety.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Assisted in laundry services including washing, drying, and folding linens.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Sorted and counted linens and organized in storage areas.
- Maintained and organized cleaning supplies stock.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Swept patios or decks of debris or leaves with a broom or blower.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Skills
- Customer service
- Front desk operations
- Reservation management
- Complaint resolution
- Booking systems
- Communication skills
- Email correspondence
- Administrative skills
- Hospitality services
- Meeting scheduling
- Data entry
- Email and telephone decorum
- Visitor registration
- Front office management
- Scheduling appointments
- Office organization
- Filing and sorting
- Bookkeeping
Timeline
Tour Guide
Antelope Hogan Bed and Breakfast
02.2023 - 06.2024
Front Desk Receptionist
La Quinta Inn & Suites In
05.2022 - 10.2025
Cashier
Jack in the Box
03.2019 - 12.2020
House Cleaner
Merry Maids
03.2017 - 08.2017
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