Shaniya Briscoe
BALTIMORE,MD
Summary
Dedicated material handler known for exceptional communication and reliability. Experience across multiple roles in healthcare and logistics, committed to enhancing operational efficiency and guest satisfaction. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Material Handler
John Hopkins Bayview Medical Center
Baltimore, MD
06.2025 - Current
- Delivered patient meal carts to designated hospital units accurately and on schedule.
- Retrieved meal carts following service while maintaining efficiency and adherence to hospital procedures.
- Cleaned, sanitized, and disinfected food service carts in accordance with health and safety standards.
- Organized and stored sanitized carts in designated areas to ensure readiness for subsequent meal service.
- Cross-trained in multiple kitchen and food service roles, including Dishwasher, Starter, Food Service Worker (Expeditor and Beverage), Host/Hostess, and Checker, demonstrating versatility and the ability to adapt to changing operational needs.
Guest Service Representative
Johns Hopkins Hospital
Baltimore, MD
10.2024 - 06.2025
- Assisted patients with navigation and inquiries to enhance overall guest experience.
- Utilized Epic software to access and verify patients' current and upcoming appointments, ensuring accurate information and efficient patient service.
- Managed appointment scheduling using hospital's epic software for improved efficiency.
- Resolved guest complaints promptly, maintaining professionalism and enhancing patient satisfaction.
- Provided information on the hospital services, policies, and procedures to support patient understanding.
Warehouse Packer
Amazon
Sparrows Point, MD
09.2023 - 08.2024
- Packaged products accurately for timely shipment to customers.
- Collaborated with team members to meet daily packing targets consistently.
- Operated tape machines, scales and label printers to package items correctly.
Delivery Driver
Amazon DSP
Dundalk, MD
09.2022 - 08.2023
- Delivered packages efficiently, ensuring timely arrivals to enhance customer satisfaction.
- Navigated diverse routes using GPS technology, optimizing delivery times and minimizing delays.
- Managed delivery schedules, prioritizing urgent requests to meet customer needs promptly.
- Reported delivery issues and discrepancies to management, contributing to process improvements and solutions.
- Delivered packages to customer doorsteps and business offices.
GNA/CNA
Autumn Lake Healthcare
Catonsville, MD
01.2022 - 07.2022
- Assisted with daily personal care activities to enhance resident comfort and wellbeing.
- Monitored vital signs, ensuring timely reporting of changes to nursing staff.
- Provided attentive care during patient mealtimes, ensuring appropriate dietary restrictions were followed and assisting with feeding as needed.
Education
Associate of Applied Science - Health Informatics And Information Technology
The Community College of Baltimore County
Baltimore, MD12.2027
High School Diploma -
Overlea High School
Rosedale, MD06.2020
Skills
- Inventory management
- Positive demeanor
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Positive attitude
- Excellent communication
- Calm under pressure
- Loading and unloading
Timeline
Material Handler
John Hopkins Bayview Medical Center
06.2025 - Current
Guest Service Representative
Johns Hopkins Hospital
10.2024 - 06.2025
Warehouse Packer
Amazon
09.2023 - 08.2024
Delivery Driver
Amazon DSP
09.2022 - 08.2023
GNA/CNA
Autumn Lake Healthcare
01.2022 - 07.2022
Associate of Applied Science - Health Informatics And Information Technology
The Community College of Baltimore County
High School Diploma -
Overlea High School