Shaniya Broadnax - Lewis
Greensboro,NC
Summary
Dedicated professional with extensive experience in customer service, payroll administration, banking operations, and personnel processing. Proven track record of enhancing customer satisfaction through effective communication and problem solving skills. Strong proficiency in payroll systems and compliance, ensuring accurate and timely processing.
Overview
6
6
years of professional experience
Work History
Personnel Processing Specialist
United States Postal Service (Human Resources)
08.2022 - Current
- Serves as a point of contact to provide information, technical guidance, assistance and instruction to internal and external customers on human resource matters.
- Monitors compliance with employment and selection policies, procedures and processes for bargaining, initial level supervisor, non-bargaining and postmaster positions
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Digital Support Specialist
Truist Call Center
02.2021 - 08.2022
- Assisting customers with online banking problems, account problems, and transactions.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customers needs.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Oversaw account maintenance tasks such as updating personal information or ordering checks for clients, ensuring smooth operations within the branch setting.
Office Assistant
Food Lion
10.2018 - 02.2021
- Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coin star
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
High School Diploma -
John Motely Morehead High School
06.2019
Skills
- Standard Operating Procedures
- Document Review
- Office Administration
- Workflow Optimization
- Customer Service-Oriented
- Accuracy and Attention to Detail
Timeline
Personnel Processing Specialist
United States Postal Service (Human Resources)
08.2022 - Current
Digital Support Specialist
Truist Call Center
02.2021 - 08.2022
Office Assistant
Food Lion
10.2018 - 02.2021
High School Diploma -
John Motely Morehead High School
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