Shaniya Bryson
Summary
- Dedicated and detail-oriented computer science professional with customer service and warehouse experience. Seeking a challenging position to contribute my skills and expertise to the success of a reputable organization.
Overview
4
4
years of professional experience
Work History
Area Manager
Amazon
Memphis, Tennessee
03.2024 - Current
- Conducted periodic reviews of inventory levels and product mix in stores.
- Provided guidance on the implementation of new policies and procedures in stores.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Designed and delivered comprehensive instruction materials for new hires in warehouse operations.
- Monitored employees for compliance with safety policies and procedures.
Claims Representative
Sagility
01.2024 - 03.2024
- - Validating the accuracy of medical codes provided in claim submissions
- - Identifying discrepancies, errors, and missing information
- - Provide exceptional customer service to policyholders and insured individuals regarding medical insurance inquiries, claims, and general support
- - weekly coaching in insurance coverage, benefits, eligibility requirements, responding promptly and accurately to customer inquiries and concerns
- - Process insurance claims, including verifying information, coordinating with healthcare providers, and ensuring timely and accurate payment
- - manually reviewing and processing medical, supplemental, pharmaceutical and dental claims
PT Banking Customer Service Representative
U.S Bank
07.2023 - 11.2023
- Assisted customers with setting up and using remote banking services - Handled incoming calls and emails from customers regarding remote banking inquiries - Educated customers on the benefits and features of remote banking - Promoted remote banking services to existing and potential customers - Maintained accurate records of customer interactions and transactions -Assisted with collecting payments that have gone to collections due to non - payment
CSR call center representative
Med transport
03.2023 - 08.2023
- - Answered100+ calls a day
- - Processed and entered patient information into electronic medical records system
- - Scheduling, modifying, and canceling customer reservations and ensuring accurate trip data is input
- - effectively and efficiently to extract necessary information from multiple systems working on dual screens
Customer Service Manager
VXI
01.2022 - 03.2023
- - Investigate billing & fraud on client’s account
- - Provided guidance, support, and feedback to team members to ensure high performance and productivity
- - Conducted regular team meetings and check-ins to promote collaboration and communication
- - attended coaching & training to further develop skills and raise my metrics
Mail Clerk
USPS
Memphis
01.2021 - 07.2021
- Sorted and distributed incoming mail according to predetermined routing procedures.
- Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
- Maintained records of all incoming and outgoing mail packages.
Education
Comptia a+ certification -
Wooddale High School
01.2021
Computer science major
01.2021
Skills
- - Self-motivated and able to work independently with minimal supervision
- - Excellent attention to detail and ability to maintain data integrity
- - Able to handle back to back calls
- - Strong organizational and time management skills
- - Effective communication and problem-solving abilities
- - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- - Familiarity with iOS and/or MacOS
- - Knowledge of CPT/ICD-10 codes
- - Familiar with project management software and collaboration tools (eg, Trello, Asana)
- - Proven experience in health insurance claims processing or similar field preferred
- - Obtained computer skills, including experience with CRM systems, databases, and insurance software
- - Excellent written and verbal communication skills
- - Strong attention to detail and ability to multitask effectively
- - Strong organization skills, written, and verbal communication skills
- - the ability to build rapport and trust with people quickly
References
References:
Available upon request
Timeline
Area Manager
Amazon
03.2024 - Current
Claims Representative
Sagility
01.2024 - 03.2024
PT Banking Customer Service Representative
U.S Bank
07.2023 - 11.2023
CSR call center representative
Med transport
03.2023 - 08.2023
Customer Service Manager
VXI
01.2022 - 03.2023
Mail Clerk
USPS
01.2021 - 07.2021
Comptia a+ certification -
Wooddale High School