Summary
Overview
Work History
Education
Skills
Timeline
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Shaniya Davis

Grand Rapids

Summary

Dynamic and disciplined professional with a proven track record at Amazon, adept in warehouse operations and team collaboration. Excelled in enhancing efficiency and cleanliness, Known for exceptional problem-solving abilities and fostering strong relationships, ensuring high levels of customer satisfaction and repeat business.

Thrives in supportive and compassionate settings, looking to transition into new field. Developed strong communication and empathy skills, along with ability to manage daily care routines effectively. Aims to bring these transferrable skills to new role, contributing to positive and caring environment.

Overview

5
5
years of professional experience

Work History

Warehouse Worker

Amazon
10.2024 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 70 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Caregiver

Green Acres Assisted Living
01.2024 - 12.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

School Bus Attendant

Dean Transportation
11.2023 - 12.2024
  • Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
  • Maintained a clean and organized bus environment, contributing to a positive experience for all passengers.
  • Conducted regular safety checks on the bus, identifying potential issues and coordinating repairs with maintenance teams.
  • Organized seating arrangements to maximize efficiency during boarding and disembarking processes.

Customer Service Representative

Publix
08.2022 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Softlines Team Member

Meijer
03.2020 - 05.2021
  • Operated cash register to process customer transactions.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Participated in seasonal floor set updates, contributing to a fresh shopping environment for customers while maintaining brand guidelines.
  • Conducted price audits ensuring accurate price tags, preventing discrepancies, and increasing customer trust.
  • Built lasting relationships with customers through personalized recommendations based on their preferences and needs.
  • Collaborated with team members to maintain an organized, clean, and visually appealing sales floor.

Education

Nursing

Tennessee State University
Nashville, TN

Skills

  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Attention to detail
  • Problem-solving
  • Warehouse operations
  • Team collaboration
  • Contract security supervision

Timeline

Warehouse Worker

Amazon
10.2024 - Current

Caregiver

Green Acres Assisted Living
01.2024 - 12.2024

School Bus Attendant

Dean Transportation
11.2023 - 12.2024

Customer Service Representative

Publix
08.2022 - 05.2023

Softlines Team Member

Meijer
03.2020 - 05.2021

Nursing

Tennessee State University

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Shaniya Davis