Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shaniya Eubanks

Antioch,CA

Summary

Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. I'm focused on exceeding expectations and building customer loyalty. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

2
2
years of professional experience

Work History

Assistant Childcare Worker

Home Daycare Business
Antioch, CA
02.2022 - 12.2023
  • Collaborated daily with classroom teachers to keep activities running smoothly.
  • Performed light housekeeping duties such as tidying up toys after playtime is over.
  • Promoted physical activity by encouraging outdoor playtime activities like sports and games.
  • Applied patience, expertise and detailed techniques to maintain group discipline.
  • Attended to lunch periods to help children open food packages and monitor activities
  • Organized special events such as birthday parties or holiday celebrations.
  • Conducted daily health checks including temperature taking and recording results.
  • Encouraged curiosity, exploration and problem-solving with tailored recreation programs.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Tutored and mentored school children to provide additional learning opportunities.
  • Maintained safe play environment.
  • Supervised naptime routines and ensured proper sleep habits were maintained.
  • Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
  • Accompanied children on field trips and assisted them with personal hygiene routines.
  • Observed and monitored the safety of all children in care.
  • Instructed children in health and personal habits involving eating, resting and hygiene habits.
  • Established and maintained safe play environment for children.

Customer Service Representative

Halloween Spirit
Antioch, CA
09.2022 - 11.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Educated customers on special pricing opportunities and company offerings.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Mentored new employees on procedures and policies to maximize team performance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Identified needs of customers promptly and efficiently.

Education

Current -

Antioch High School
Antioch, CA
05-2023

Skills

  • Customer Needs Assessment
  • Team Leadership
  • Customer Service
  • Cash Register Operation
  • Cash Handling
  • Payment Processing
  • Returns Processing
  • ID Verification
  • Customer Assistance
  • Customer Service Excellence
  • Issue Resolution
  • Order Packaging
  • Loyalty Program Promotion
  • Time Management Skills

Accomplishments

  • Honor Roll Student for multiple years

Timeline

Customer Service Representative

Halloween Spirit
09.2022 - 11.2022

Assistant Childcare Worker

Home Daycare Business
02.2022 - 12.2023

Current -

Antioch High School

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Shaniya Eubanks