Sha'Niya Harvey
Philadelphia,PA
Summary
Results-driven Patient Liaison and Customer Service Advocate with extensive experience in patient confidentiality, training staff, and coordinating patient support initiatives. Skilled in HIPAA compliance, emotional support, and fostering positive patient experiences. Bringing strong interdisciplinary collaboration and a proactive approach to improve patient care and customer satisfaction. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling.
Overview
3
3
years of professional experience
Work History
Patient Liaison
Medeast Post-op & Surgical
10.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
- Conducted regular follow-up calls with discharged patients to monitor progress and provide additional support as needed.
- Coordinated special events for patients and their families, fostering a sense of community within the healthcare setting.
- Organized support groups and educational seminars for patients and their families to enhance their coping abilities during challenging times.
- Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
- Sustained strong working relationships with various hospital departments, allowing for more efficient patient referrals and interdisciplinary collaboration.
- Provided emotional support to patients facing difficult diagnoses or life-altering medical conditions, offering compassion during vulnerable moments.
Customer Service Advocate
Wawa
07.2021 - 07.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
The Work Group
Camden, NJ05.2021
Skills
- Data entry proficiency
- Appointment Scheduling
- Assertiveness
- Customer Service
- Multitasking and Organization
- HIPAA Compliance
- Patient check-in
- Teamwork and Collaboration
- Time Management
- Calm and Effective Under Pressure
Timeline
Patient Liaison
Medeast Post-op & Surgical
10.2023 - Current
Customer Service Advocate
Wawa
07.2021 - 07.2023
High School Diploma -
The Work Group
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