Shaniya Jenkins
Lithonia,USA
Summary
Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Specializes in sales.
Overview
7
7
years of professional experience
Work History
Customer Service Advisor
Concentrix Aetna
01.2024 - Current
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Managed department call volume of 30 calls per day and coordinated department schedules to maximize coverage during peak hours.
Customer Support Agent
Dicks Sporting Goods
04.2021 - Current
- Demonstrated exceptional interpersonal skills, ensuring positive and professional interactions with customers
- Resolved customer inquiries and issues efficiently and effectively, exceeding customer satisfaction targets
- Utilized active listening and problem-solving abilities to provide tailored solutions to customer concerns
- Managed high call volume, consistently meeting all performance metrics, while maintaining a positive attitude
Supervisor
Chick Fil A
07.2021 - 06.2023
- Developed and led company Recruiting, Performance, and Employee Relations
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise
- Monitored workflow to improve employee time management and increase productivity
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Evaluated employee performance and coached and trained to improve weak areas
Deli Clerk
Publix
07.2017 - 11.2019
- Greeted customers at counter to fulfill requests and answer questions
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
Education
HIGH SCHOOL DIPLOMA -
Banneker High School
College Park, GA05.2017
Skills
- Customer Inquiries
- Daily Work
- Quality Assurance
- Client Service and Support
- Corporate Processes and Procedures
- Cash Register Operation
- Accurate Money Handling
- Food Preparation and Safety
- Call center experience
- Complaint Handling
- Policy understanding
- Policy Review
- Client Education
Timeline
Customer Service Advisor
Concentrix Aetna
01.2024 - Current
Supervisor
Chick Fil A
07.2021 - 06.2023
Customer Support Agent
Dicks Sporting Goods
04.2021 - Current
Deli Clerk
Publix
07.2017 - 11.2019
HIGH SCHOOL DIPLOMA -
Banneker High School
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