Shaniya Katz
Jupiter,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the food industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Tommy Bahama Restaurant & Bar
07.2023 - 12.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered 50 customer telephone calls on average promptly to avoid on-hold wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Closing Manager
Jimmy John's Gourmet Sandwiches
09.2022 - 07.2023
- Prepared registers for closing shifts and assigned team member positions while maintaining a high level of guest service.
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store's end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
Cashier
Panera Bread
05.2019 - 02.2020
- Greeted customers entering the store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Biology
University of North Florida
Jacksonville, FL04.2025
High School Diploma -
William T. Dwyer High School
West Palm Beach, FL05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Microsoft Excel
- Money handling abilities
- Professional telephone demeanor
- Paperwork Processing
- Team Development
- Staff Training
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative
Tommy Bahama Restaurant & Bar
07.2023 - 12.2024
Closing Manager
Jimmy John's Gourmet Sandwiches
09.2022 - 07.2023
Cashier
Panera Bread
05.2019 - 02.2020
Bachelor of Science - Biology
University of North Florida
High School Diploma -
William T. Dwyer High School
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