Summary
Overview
Work History
Education
Skills
Timeline
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Shaniya M. Broadnax-Lewis

Greensboro,NC

Summary

Dedicated professional with extensive experience in customer service, payroll administration, banking operations, and personnel processing. Proven track record of enhancing customer satisfaction through effective communication and problem solving skills. Strong proficiency in payroll systems and compliance, ensuring accurate and timely processing.

Overview

6
6
years of professional experience

Work History

Community Banker

Bank of Oak Ridge
06.2024 - Current
  • Performed lobby engagement activities to connect with customers and determine solutions to meet needs.
  • Maintained accurate records of customer transactions, ensuring regulatory compliance and minimizing risk exposure for the bank..
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.

Personnel Processing Specialist

United States Postal Service
08.2022 - 06.2024
  • Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.

Digital Support Specialist

Truist Call Center
02.2021 - 08.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Office Assistant

Food Lion
10.2018 - 02.2021
  • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coin star.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

Education

Certificate - Cyber Security

Southern New Hampshire University
Hooksett, NH

High School Diploma -

John Motely Morehead High School
Eden, NC
06.2019

Skills

  • Standard Operating Procedures
  • Document Review
  • Office Administration
  • Workflow Optimization
  • Customer Service-Oriented
  • Accuracy and Attention to Detail

Timeline

Community Banker

Bank of Oak Ridge
06.2024 - Current

Personnel Processing Specialist

United States Postal Service
08.2022 - 06.2024

Digital Support Specialist

Truist Call Center
02.2021 - 08.2022

Office Assistant

Food Lion
10.2018 - 02.2021

High School Diploma -

John Motely Morehead High School

Certificate - Cyber Security

Southern New Hampshire University

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Shaniya M. Broadnax-Lewis