Shaniya Moore
Baxley,USA
Summary
Experienced professional with a proven track record in technical support, live chat, health care management and customer service. Adept at providing comprehensive technical assistance to resolve issues promptly and enhance customer satisfaction. Proficient in utilizing live chat platforms to address ticket inquiries, troubleshoot problems, and deliver real-time support. Ability to handle high-pressure situations and meet deadlines. Proactive and detail-oriented with a strong commitment to delivering exceptional customer experiences. Skilled in multitasking, problem-solving, and maintaining a positive rapport with customers
Overview
5
5
years of professional experience
Work History
Customer Service Representative - Remote
MCI
01.2022 - 01.2024
- Responding to customer questions via email, live chat, or phone. This could be about products, services, account status, or troubleshooting.
- Addressing and resolving customer complaints or technical issues, ensuring customer satisfaction. This may involve escalating more complex problems to higher support levels.
- Assisting customers with placing orders, processing returns or exchanges, and tracking shipments.
- Offering guidance on features, benefits, and usage of products or services to help customers make informed decisions.
Patient Care Coordinator - Remote
Humira
01.2020 - 01.2022
- Answer patient inquiries via phone, email, or in person regarding services, appointments, billing, and insurance.
- Provide information about treatment options, procedures, and office policies.
- Reschedule or cancel appointments as needed, ensuring smooth patient flow.
- Help with insurance verifications, claims submission, and follow-up on outstanding balances.
Technical Advisor
Sitel
01.2019 - 01.2020
- Provide technical assistance and troubleshooting support to customers via phone, email, or live chat.
- Diagnose hardware, software, or network issues and offer appropriate solutions or escalate to higher-level support.
- Identify, analyze, and diagnose technical problems and work to find root causes.
- Escalate unresolved technical issues to appropriate teams or higher-level technical experts.
Education
High School Diploma -
Penn Foster High School
Skills
- Active Listening
- Microsoft Office Suite
- Customer Relations
- Customer Support
- Computer Proficiency
- Data Entry
- CRM
- Navigational Skills
- Training and Development
- Written and Oral Communications
- Office Administration
- EHR
- HIPAA
- Medical Terminology
- Critical Thinking
- Time Management
Timeline
Customer Service Representative - Remote
MCI
01.2022 - 01.2024
Patient Care Coordinator - Remote
Humira
01.2020 - 01.2022
Technical Advisor
Sitel
01.2019 - 01.2020
High School Diploma -
Penn Foster High School
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