Shaniya Naz
London
Summary
Experienced sales consultant with a proven track record at Next, excelling in customer service and team training. Adept at utilising effective communication and inventory management to enhance customer satisfaction and drive sales. Recognized for resolving customer issues efficiently, contributing to a positive brand representation and fostering lasting client relationships.
Overview
3
3
years of professional experience
Work History
Sales Consultant
Next
Sheffield
01.2023 - 06.2025
- Handled customer complaints in a professional manner.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Customer Service Representative
Emoha
New Delhi
03.2022 - 10.2022
- Responded to customer inquiries via phone, email and chat.
- Resolved customer complaints professionally and efficiently.
- Assisted customers with product installation and setup.
Education
Master of Arts - Public Relations & Crisis Management
Sheffield Hallam University
Sheffield12.2024
Skills
- Customer Service
- Sales Techniques
- Team Training
- Marketing Strategies
- Effective Communication
- Time Management
- Inventory management
- Brand representation
Accomplishments
- Next North Region Rising Star (For achieving the highest number of positive customer reviews across the region).
- Sheffield Meadowhall shopping complex Service Superstar Award (Next) 2023.
- Next Shonnagh's Service Star 2023 Award for Customer Service Knowledge.
Languages
English
Full Professional
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Sales Consultant
Next
01.2023 - 06.2025
Customer Service Representative
Emoha
03.2022 - 10.2022
Master of Arts - Public Relations & Crisis Management
Sheffield Hallam University
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