Shaniya Parrish

Cashier

Piggly Wiggly Grocery Store

Birmingham, AL

08.2019 - 12.2023

Processed refunds for worn, damaged and broken merchandise.
Issued receipts, refunds, credits or change due to customers.
Demonstrated product features to align with customer needs.
Improved overall customer purchasing experiences to promote steady revenue.
Checked personal identifications during alcohol and tobacco sales.
Processed sales transactions to prevent long customer wait times.
Answered customers' questions and provided information on store procedures or policies.
Operated cash register or POS system to receive payment by cash, check and credit card.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Answered customer inquiries regarding store policies and procedures.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Identified needs of customers promptly and efficiently.
Understood and followed oral and written directions.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assisted with customer requests and answered questions to improve satisfaction.
Collected payments and provided accurate change.
Helped with purchases and signed customers up for rewards program.
Performed other duties as assigned by management.
Learned roles of other departments to provide coverage and keep store operational.
Identified discrepancies between actual count and register balance; made corrections accordingly.
Trained new team members in cash register operation, stock procedures, and customer services.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.