Shaniya Phillips
Baltimore,MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level customer service position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Cook
DJour Lounge
08.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Managed opening and closing shift kitchen tasks.
- Prepared and served various food items in fast-paced nightclub environment.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Planned menus for different events, seasons and customer requests.
Line Cook
Wicked Sisters Tavern
05.2021 - 08.2023
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Grilled meats and seafood to customer specifications.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Front Desk Receptionist
Country Inn & Suites By Radisson
11.2018 - 04.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Trained new hires on front desk procedures, enhancing overall team efficiency and productivity levels.
- Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
Security Officer
DMAC Security
03.2016 - 10.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Streamlined front desk operations with efficient guest registration and accurate record-keeping procedures.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Assisted in the training of new security personnel, providing valuable guidance to help them excel in their roles.
- Enhanced building security by conducting thorough visitor screening and issuing proper identification badges.
- Elevated customer satisfaction by providing exceptional service at the front desk while upholding strict security measures.
- Completed detailed incident reports after any security-related events, ensuring accurate documentation for future reference or insurance claims purposes.
- Maintained a safe environment for employees and visitors by regularly patrolling the premises and addressing potential security concerns.
- Contributed to a positive workplace atmosphere by professionally greeting guests, answering inquiries, and providing assistance when needed.
Security Officer
Safe Management, Russell Street
02.2014 - 03.2016
- Permitted entry with escort for approved persons into secure locations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly to incidents and assessed active situations for security concerns.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reviewed surveillance footage regularly to monitor activity within the venue, taking appropriate action when necessary.
- Assisted in evacuations during emergency situations, ensuring the safety of all attendees and staff members.
Education
Associate of Arts - Baking And Pastry Arts
Stratford University
Baltimore, MD07.2015
High School Diploma -
Heritage High School
Baltimore06.2011
Skills
- Microsoft Office
- Guest Relations
- Customer Service
- Computer Skills
- Hospitality services
- Data Entry
- Cash Handling
- Front Desk Management
- Phone and Email Etiquette
- Cooking
- CCTV Monitoring
- Emergency Response
- Visitor screening
- Theft Prevention
- Public Safety
- Appointment Scheduling
- Dispute Resolution
Timeline
Cook
DJour Lounge
08.2023 - Current
Line Cook
Wicked Sisters Tavern
05.2021 - 08.2023
Front Desk Receptionist
Country Inn & Suites By Radisson
11.2018 - 04.2020
Security Officer
DMAC Security
03.2016 - 10.2018
Security Officer
Safe Management, Russell Street
02.2014 - 03.2016
Associate of Arts - Baking And Pastry Arts
Stratford University
High School Diploma -
Heritage High School
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