SHANIYA SIMMONS-BROWN
McKeesport,US
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Direct Support Professional Caregiver
Class Community
Braddock, PA
11.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
- Demonstrated flexibility in adapting to changing client needs or scheduling requirements while maintaining a high level of professionalism at all times.
Customer Service Representative
Burlington
West Mifflin, PA, US
07.2023 - 08.2024
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met
- Identified needs of customers promptly and efficiently
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Exceeded customer satisfaction by finding creative solutions to problems
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
- Contributed innovative ideas and solutions to enhance team performance and outcomes
- Assisted with customer requests and answered questions to improve satisfaction
- Worked with cross-functional teams to achieve goals
- Recognized by management for providing exceptional customer service
Customer Service Representative
Kennywood Park
West Mifflin
03.2023 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
McKeesport Area senior high school
McKeesport, PA06.2024
Skills
- Organization and Time Management
- Excellent Communication
- Calm Under Pressure
- Friendly, Positive Attitude
- Critical Thinking
- Problem Resolution
- Experienced
- Expert
- Skillful
- First aid and CPR
- Daily living assistance
- Strong ethics
- Multitasking and organization
- Medication administration
- HIPAA compliance
- Heavy lifting
- Time management
- Patient management
- Basic housekeeping
- Team collaboration
- Flexible schedule and availability
- Incident reporting
- Verbal and written communication skills
- Hoyer lifting equipment
- Problem-solving
- First aid and safety
- Flexible schedule
- Direct patient care
- Compassion and empathy
- Active listening
- Adaptability and flexibility
- Verbal and written communication
Timeline
Direct Support Professional Caregiver
Class Community
11.2024 - Current
Customer Service Representative
Burlington
07.2023 - 08.2024
Customer Service Representative
Kennywood Park
03.2023 - 07.2023
High School Diploma -
McKeesport Area senior high school