Shaniya Sutton
New York,NY
Summary
Diligent case manager with rich background in supporting diverse communities through social services. Proven track record of delivering impactful programs and interventions tailored to individual needs. Demonstrated effective crisis management and strong advocacy skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
Comunilife
08.2024 - Current
- Coordinated client assessments to identify needs and develop individualized service plans.
- Monitored client progress, ensuring adherence to treatment goals and adjusting strategies as necessary.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Collaborated with multidisciplinary teams to provide comprehensive support services for clients.
Independent Living Specialist (Case Manager)
Bowery Residents Committee
06.2023 - 07.2024
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Educated patients about common mental health and substance abuse disorders to facilitate understanding of treatment options.
- Provided comprehensive case management services, created treatment plans, and connected clients to appropriate resources.
Community Technician (Program Aide)
Bowery Residents Committee
03.2022 - 06.2023
- Supported individuals with substance abuse issues, physical or mental health concerns in dealing with routine needs and complex problems.
- Distributed supportive services information to help individuals enhance ways of living and achieve self-sufficiency.
- Rapidly analyzed and responded to critical situations using CPR and First Aid.
Warehouse Associate
Fifteen Twenty
05.2021 - 11.2021
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Completed over 50 customer orders each day in warehouse setting.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
Office Assistant (Volunteer)
2 April 15 Tax Service
04.2015 - 06.2019
- Prepared professional business correspondence, including letters, invoices, and basic contract language.
- Managed high volume of data input with near-perfect accuracy.
- Helped project managers coordinate resources and paperwork necessary to complete assignments.
Front Line /Cashier
Qdoba Mexican Grill
08.2018 - 04.2019
- Maintained accurate cash drawers with diligent attention to cash, credit, and debit transactions.
- Rang up customer items quickly and accurately using POS system.
- Kept stations clean by removing spills and disposing of leftover food.
Cashier
Freddy's
09.2017 - 04.2018
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Processed refunds and exchanges for different products.
- Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges.
Cashier
Burlington
04.2015 - 08.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Processed product returns and assisted customers with other selections.
Camp Counselor
Summer Youth Employment Program
06.2014 - 09.2014
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
- Led groups of children safely through variety of camp activities.
- Followed established emergency procedures to enable best possible resolution of incidents.
CNA Trainee
The New Jewish Home (GCD)
09.2013 - 06.2014
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs and monitoring behavior and physical condition for progress or deterioration.
- Coordinated work tasks with other units and personnel to encourage smooth and efficient flow of information.
- Bathed, dressed, groomed, toileted and fed residents to support activities of daily living.
- Referenced patient care plan to feed, bathe, dress, take vital signs and promote other individualized care while maintaining patient comfort and dignity.
Education
Master of Social Work
Yeshiva University
New York, NYBachelor of Arts - Psychology
West Chester University
West Chester, PACosmetology License -
Empire Beauty School
New York, NYSkills
Flexible and Adaptable
Critical Thinking
Supporting Daily Living Needs
Microsoft Outlook
Microsoft Office
Electronic Case Record (ECR) systems
Client Information Systems (CIS)
Microsoft Excel
Mental Health Support
Certification
First Aid/CPR
Naloxone (Narcan)
Timeline
Case Manager
Comunilife
08.2024 - Current
Independent Living Specialist (Case Manager)
Bowery Residents Committee
06.2023 - 07.2024
Community Technician (Program Aide)
Bowery Residents Committee
03.2022 - 06.2023
Warehouse Associate
Fifteen Twenty
05.2021 - 11.2021
Front Line /Cashier
Qdoba Mexican Grill
08.2018 - 04.2019
Cashier
Freddy's
09.2017 - 04.2018
Cashier
Burlington
04.2015 - 08.2015
Office Assistant (Volunteer)
2 April 15 Tax Service
04.2015 - 06.2019
Camp Counselor
Summer Youth Employment Program
06.2014 - 09.2014
CNA Trainee
The New Jewish Home (GCD)
09.2013 - 06.2014
Master of Social Work
Yeshiva University
Bachelor of Arts - Psychology
West Chester University
Cosmetology License -
Empire Beauty School