Shaniya Ward
Chester,PA
Summary
Dynamic Account Manager and compassionate Residential Care Worker with a proven track record at Simm Associates and Eastern Seals. Excelled in fostering client relationships and enhancing customer satisfaction through strategic account management and personalized care. Skilled in teamwork, collaboration, and client relations, achieving significant improvements in account performance and resident well-being.
Diligent [Desired Position] with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Account Manager
Simm Associates
10.2023 - Current
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Streamlined internal processes for better efficiency in account management tasks.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Residential Care Worker
Eastern Seals
10.2018 - 09.2024
- Enhanced resident satisfaction by providing personalized care and attention to individual needs.
- Assisted residents with basic activities of daily living.
- Participated in case conferences, sharing information on resident progress and collaborating on strategies for continued improvement.
- Promoted a positive living environment by organizing engaging group activities and encouraging social interaction among residents.
- Developed strong relationships with residents and their families by maintaining open lines of communication and providing emotional support.
- Improved overall safety in the residential facility by conducting regular safety assessments and addressing potential hazards.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Provided medication management services, ensuring proper administration and adherence to prescribed treatment plans.
- Supported residents in achieving personal goals through targeted interventions designed to foster growth and selfimprovement.
Education
High School Diploma -
Newark High School
Newark, DE06-2012
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Client relationship management
Timeline
Account Manager
Simm Associates
10.2023 - Current
Residential Care Worker
Eastern Seals
10.2018 - 09.2024
High School Diploma -
Newark High School
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