Shaniya Williams
Garner,NC
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Management Assistant
Save The Date Event Management
04.2013 - 12.2018
- Worked closely with the supervisor in coordinating weddings and corporate events.
- Maintain deadlines and resolved service complaints and issues.
- Coordinated with vendors, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
Guest Advocate
Target
11.2016 - 05.2021
- Ability to blend problem-solving and decision-making to positively impact the guest experience and resolve guest concerns.
- Maintain seamless service for checkout, order pickup, registries, and drive-up.
- Assisting supervisors in customer control and money handling
- Restocked, arranged, and organized merchandise in front lanes to drive product sales.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Optimized store operations by assisting with opening or closing procedures as needed.
Beauty Advisor
Ulta Beauty Inc.
04.2019 - 02.2021
- Determine each guests needs and assist them with product and service selection.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Promote Ulta Beauty loyalty and guest service programs.
- Arranged merchandise to present visually appealing displays that drive sales.
Member Service Representative
State Employee's Credit Union
05.2021 - 10.2024
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Garner High School
Garner, NC06.2016
Skills
- Member service
- Problem-Solving
- Adapts to day to day concerns efficiently and accurately
- Works well independently and in groups
- Detail-oriented while able to multitask
- Financial Transactions
Volunteer work/ Nonprofit organizations
I was a participant in the small pearl s apprenticeship program from September of 2014 to May 2016; I became a collegiate pearl after I graduated. This a mentorship program sponsored by the SISI Inc. which is a nonprofit who raises money to provide transportation to cancer patients and their families.
Timeline
Member Service Representative
State Employee's Credit Union
05.2021 - 10.2024
Beauty Advisor
Ulta Beauty Inc.
04.2019 - 02.2021
Guest Advocate
Target
11.2016 - 05.2021
Management Assistant
Save The Date Event Management
04.2013 - 12.2018
High School Diploma -
Garner High School
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