Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shaniya Williams

Orlando,FL

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Roccos Tacos. Excelled in enhancing guest experiences through innovative service protocols and efficient cash handling, contributing to significant reservation growth. Skilled in time management and guest services, adept at fostering memorable dining atmospheres and managing high-volume transactions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server/Hostess

Roccos Tacos
Orlando, FL
04.2023 - 08.2024
  • Skilled at promoting daily specials and recommending specialty cocktails, leading to higher guest checks.
  • Pioneered a guest relations protocol for VIP clients, resulting in the growth of high-profile reservations.
  • Ensured quality service for up to 100 guests per night, with no order mistakes.
  • Reorganized seating arrangements for large groups and special needs events.
  • Oversaw guest wait times for seating, ensuring optimal service.
  • Ensured optimal seating arrangements and adherence to occupancy limits.
  • Inspected menus for tidy and accurate placement.
  • Moved and arranged tables, chairs, and settings for groups with special needs or large numbers.
  • Ensured accurate handling and balancing of cash transactions.

Hostess

BJ'S Restaurant & Brewhouse
Orlando, FL
11.2022 - 04.2023
  • Finalized and verified reservations.
  • Successfully coordinated events with numerous attendees.
  • Ensured outstanding service quality for customers.
  • Ensured orderly arrangement and maintenance of dining areas.
  • Answered incoming calls, delivering excellent customer service and addressing guest needs.

Server

Mr. And Mrs. Crab
Orlando, FL
07.2020 - 05.2022
  • Serving food, cash handling, POS experience, great customer service, and food handling.
  • Handled monetary transactions and ensured accurate cash management.
  • Bussed and cleaned tables to maintain a tidy dining environment.
  • Greeted guests warmly, took food and drink orders, and served meals promptly.
  • Executed interactive tableside cooking presentations, contributing to a memorable dining atmosphere.

Hostess

Saltgrass Steakhouse
Orlando, FL
08.2020 - 03.2021
  • As a hostess, I would greet customers with a friendly smile and help them to their table.
  • Ensured a tidy and attractive dining environment.
  • Recorded/managed reservations.
  • Accommodated and managed large parties.
  • Answered phones.
  • Resolved customer issues.

Education

G.E.D. -

Seminole State College of Florida
Sanford, FL
11.2014

Skills

  • Time management
  • Organizational skills
  • Hospitality Industry Background
  • Cash Management
  • Rapid Skill Acquisition
  • Safe Food Handling
  • Dedicated Hospitality Management
  • Revenue Growth Through Upselling
  • Proficient in POS Systems
  • Customer Service Excellence

Certification

Food Handler Certification, ServSafe

Timeline

Server/Hostess

Roccos Tacos
04.2023 - 08.2024

Hostess

BJ'S Restaurant & Brewhouse
11.2022 - 04.2023

Hostess

Saltgrass Steakhouse
08.2020 - 03.2021

Server

Mr. And Mrs. Crab
07.2020 - 05.2022

G.E.D. -

Seminole State College of Florida

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Shaniya Williams