Shaniyah Brown
Warner Robins,GA
Summary
Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Desk Manager
carlito's caters
El Paso , Texas
08.2023 - 09.2024
- Developed Excel spreadsheets to track sales, profits and losses related to product pricing.
- Provided technical support to customers utilizing Microsoft products such as Windows, Office and Skype.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Monitored system performance, analyzed problems and provided solutions to technical issues.
- Managed and coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
Health Unit Coordinator
Houston Healthcare
Warner Robins , GA
01.2022 - 05.2023
- Organized patient records, charts, and other documents in an orderly manner.
- Assisted with scheduling appointments for patients and doctors.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Created spreadsheets and reports from data gathered from patient files.
- Performed clerical tasks such as typing letters, memos, reports., as requested by management.
- Scheduled medical appointments and coordinated transportation to medical facilities for patients.
Manager
Lowe's
Warner Robins , GA
03.2020 - 01.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Church's Chicken
El Paso , TX
03.2017 - 08.2019
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Assisted cashiers with resolving customer complaints and inquiries.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Bachelor of Science - Business Administration
Strayer University
Washington, DC05-2025
High School Diploma -
Pebble Hills High School
El Paso, TX05-2019
Skills
- Customer Service
- Office Administration
- Sales Support
- Effective Planning
- Revenue management
- Administrative Skills
- Business Development
- Problem-solving skills
- Oral and written communications
- Complaint Management
- Marketing and Promotions
- Training and mentoring
- Staff Supervision
- Time Management
Languages
English
Native/ Bilingual
Certification
BLS Certification
Timeline
Desk Manager
carlito's caters
08.2023 - 09.2024
Health Unit Coordinator
Houston Healthcare
01.2022 - 05.2023
Manager
Lowe's
03.2020 - 01.2022
Assistant Manager
Church's Chicken
03.2017 - 08.2019
BLS Certification
Bachelor of Science - Business Administration
Strayer University
High School Diploma -
Pebble Hills High School
Similar Profiles
Ayesha LiyanageAyesha Liyanage
Assistant Catering Coordinator at Sasandee CatersAssistant Catering Coordinator at Sasandee Caters
Sayan sonySayan sony
Food Server at Malabar Caters and EventsFood Server at Malabar Caters and Events
Jerrin PaulJerrin Paul
Self Employed Business Partner at Bistro Events & Caters Pvt. Ltd.Self Employed Business Partner at Bistro Events & Caters Pvt. Ltd.