Shaniyah Cook

- Administering medication to patients throughout the Hospital setting

- Answering calls, updating labs, charts, online portals and personal portfolios,

- Faxing medical records

- Billing and coding, Insurance handling

- Assisting other medical professionals with procedures in and out of office

• Assisted customers with online and personal services, updated software with customer information
• Developed customer service policies and procedures to meet the industry service standards
• resolved and soluted customer issues and or questions/ concerns
• helped customers with billing, payment processing and support policies and procedures.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

- Customer service Rep in the guest services department of Target ( in store )

- Handling customer complaints, cash handling

- Problem solving, finding solutions, re directing angry customers and making them leave with a smile.

- Genuinely enganging and creating a welcoming experience