SHANIYAH DAVILMAR
LONG ISLAND
Summary
Customer service professional looking to transition into healthcare with 4+ years of experience in enhancing guest interactions through effective communication and efficient coordination. Demonstrates adaptability and teamwork in fast-paced environments, ensuring efficient operations and high customer satisfaction. Committed to leveraging accuracy and dependability to drive success and to contribute positive impact towards the mission of the organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
VALET LEAD ATTENDANT
Parking Systems
Long Island
01.2024 - 01.2025
- Acted as a key liaison between valet team, front desk staff, and clinical departments to ensure smooth patient drop-off and intake experiences.
- Managed daily schedules for valet staff, coordinated shift coverage, and facilitated onboarding/training in line with healthcare service expectations.
- Maintained accurate logs of vehicle information, patient arrival times, and incident reports to support front office tracking and documentation protocols.
- Provided compassionate, patient-focused service, often assisting elderly or mobility-limited guests and communicating special needs to office staff.
- Supported administrative operations by relaying real-time updates on patient flow and service delays to front office coordinators and supervisors.
- Conducted damage inspections and maintained consistent reporting to mitigate risk and protect patient property, ensuring regulatory compliance.
MATERIAL HANDLER
FedEx Express
Queens
09.2022 - 08.2023
- Coordinated the movement and tracking of time-sensitive shipments, demonstrating strong attention to detail and schedule management under pressure.
- Operated material handling equipment and followed strict safety procedures, ensuring a secure and compliant workplace - aligning with standards required in medical environments.
- Accurately scanned and sorted high volumes of packages, maintaining precise documentation and supporting real-time tracking and accountability.
- Maintained organized shipment logs and inventory records, providing reliable administrative support for logistics and warehouse reporting systems.
- Communicated effectively with team leads and drivers to support operational flow - a skill transferable to managing patient scheduling and interdepartmental coordination in clinical settings.
- Supported continuous workflow improvement by identifying bottlenecks and adjusting processes, reflecting problem-solving skills valuable in fast-paced medical offices.
FRONT DESK ASSOCIATE
Blink Fitness
Queens
02.2022 - 08.2022
- Managed high-volume member check-ins and front desk operations, ensuring efficient flow and minimizing wait times - similar to patient intake environments.
- Handled large volumes of incoming phone calls regarding appointments, memberships, and facility inquiries using gym management software and Microsoft Office tools.
- Scheduled tours, appointments, and follow-ups, demonstrating strong organizational and time-management skills transferable to clinical scheduling systems.
- Maintained accurate member records with attention to detail, supporting efficient administration and data integrity.
- Provided exceptional customer service, resolving concerns and creating a welcoming environment - directly applicable to supporting patient satisfaction.
- Delivered engaging facility tours and promoted services, building trust and comfort with new clients in a fast-paced, service-focused environment.
HOSTESS
TGI Fridays
Queens
09.2021 - 12.2021
- Welcomed and seated guests efficiently in a high-traffic restaurant, ensuring optimal service flow and a positive first impression - mirroring front-desk patient reception.
- Managed high volume phone calls for reservations, waitlist inquiries, and takeout orders, using clear communication and multitasking skills under pressure.
- Coordinated reservations and seating logistics, balancing guest needs and operational capacity, similar to managing patient appointment flow.
- Collaborated closely with kitchen and service teams to communicate table status and manage service timelines - transferable to coordinating with medical staff for timely room or provider readiness.
- Resolved guest concerns promptly and professionally, showcasing interpersonal skills critical for patient-facing roles in healthcare environments.
Education
HIGH SCHOOL DIPLOMA -
Flushing High School
Flushing, NY06.2021
BACHELOR'S IN PROGRESS - Exercise Science
Cuny York College
Queens, NYSkills
- Efficient communication
- Time management and Organization
- Teamwork and Collaboration and Self-reliant
- Conflict Resolution and Problem Solving
- Multitasking in Fast-Paced Environments
- Training and Onboarding Support
- Accurate Record-keeping and Data Entry
- Telephony and Automatic Call Distribution Systems
- Administrative and Clerical (Scanning, Printing, Faxing, etc)
- Microsoft Office (Excel, Word, Outlook)
- Google Workspace (Docs, Drive, Gmail, etc)
Certification
CPR AND AED CERTIFIED, 02/01/24, 02/01/26, American Heart Association
Timeline
VALET LEAD ATTENDANT
Parking Systems
01.2024 - 01.2025
MATERIAL HANDLER
FedEx Express
09.2022 - 08.2023
FRONT DESK ASSOCIATE
Blink Fitness
02.2022 - 08.2022
HOSTESS
TGI Fridays
09.2021 - 12.2021
HIGH SCHOOL DIPLOMA -
Flushing High School
BACHELOR'S IN PROGRESS - Exercise Science
Cuny York College