Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Shaniyah Jackson

Petersburg,VA

Summary

I am 16 currently attend school very responsible young adult prepared to work. I’ve had 3 job since the age of 15 working during the summer and after school if it’s able to fit my schedule.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Kid Instructor

YMCA
12.2023 - 03.2024
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.

Cook

Little Caesar’s
08.2023 - 12.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined communication for clients through effective use of chat tools and resources.
  • Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
  • Provided exceptional support during high-volume periods, maintaining a calm demeanor under pressure.

Customer Service Cashier

H&M
06.2022 - 08.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.

Education

Petersburg High School
Petersburg , VA

Skills

  • Customer service

Accomplishments

I kept honor roll all year and is also graduating this year a year early

Certification

Driver's License

Timeline

Kid Instructor

YMCA
12.2023 - 03.2024

Cook

Little Caesar’s
08.2023 - 12.2023

Customer Service Cashier

H&M
06.2022 - 08.2023

Petersburg High School

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Shaniyah Jackson