Summary
Overview
Work History
Education
Skills
Timeline
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Shaniyah Jones

Hastings,FL

Summary

Hardworking and punctual [Job Title] works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

10
10
years of professional experience

Work History

Unit Specialist

Flagler Hospital
Palatka, FL
03.2024 - 05.2024
  • Conducted data entry of patient information into computerized system.
  • Prepared reports on daily activities, including patient admissions and discharges and staffing changes.
  • Collaborated with other disciplines on discharge planning for patients leaving the facility.
  • Coordinated communication between departments to ensure optimal patient care.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
  • Prepared patient chart for admission and compiled appropriate paperwork.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Explained treatment procedures to patients and their families.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Helped create a safe environment by following infection control policies.
  • Provided direct patient care and assistance to healthcare team members.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Demonstrated knowledge of infection control protocols to protect both patients and staff.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Created and updated spreadsheets to track and report data.
  • Produced and distributed memos, newsletters, and other forms of communication.
  • Provided administrative support to the Office Manager and other staff members.
  • Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.

Retail Sales Associate

GUESS Factory
Saint Augustine, FL
10.2021 - 12.2022
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Handled customer complaints in a professional manner.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

Certified Nursing Assistant

Solaris Healthcare
Palatka, FL
01.2020 - 08.2022
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Used mobility devices to transport patients.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Supported non-ambulatory residents in range of motion exercises.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented activities and recorded information in EMR system.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Participated in educational programs related to nursing assistant skills development.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.

Customer Service Representative

Winn-Dixie Stores Inc.
Palatka, FL
12.2013 - 12.2017
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Mentored junior team members and managed employee relationships.
  • Attended regular team meetings to discuss best practices.

Education

Associate of Arts - Legal

St John River State College
Palatka, FL
01-2026

High School Diploma -

Palatka High School
Palatka
06-2016

Skills

  • Shipping and receiving
  • Order Fulfillment
  • Records Updating
  • Quality Control
  • Stock management
  • Customer Service
  • Inventory Management and Planning
  • Professionalism
  • Team building
  • Equipment monitoring
  • Problem-solving aptitude
  • Reports and Spreadsheets Generation
  • Multitasking
  • Adaptability and Flexibility
  • Self Motivation
  • Data Processing
  • Quick Learner
  • Data Entry
  • Relationship Building
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Work Area Maintenance
  • Safety processes and procedures
  • Motivated Team Player
  • Dependable and reliable
  • Sales Support
  • Inventory counting
  • Product Organization
  • Interpersonal Skills
  • Written Communication
  • Merchandising and Display
  • Time management abilities
  • Customer Relationships
  • Mentoring and training
  • Decision-Making
  • Product identification
  • Professional Demeanor
  • Organizational Skills
  • Attention to Detail
  • Goal Setting and Prioritization
  • Product Inspection
  • Maintaining confidentiality
  • Patient Care
  • Compassion and Empathy
  • Infection control procedures
  • Care plan implementation
  • Medical terminology knowledge
  • Collecting specimens
  • Electronic Charting
  • Patient Lifting
  • Quality Assurance
  • Wound care specialist
  • Patient Relations
  • Reliable transportation
  • Documentation expert
  • Quality Assurance Controls
  • Outpatient Care
  • Performing patient intakes
  • Assisting with personal grooming
  • Tracheostomy Care
  • Bedside manner
  • Family support and assistance
  • Activity Coordination
  • Patient Management
  • Calm and level-headed under duress
  • Responding to emergencies
  • HIPAA Compliance
  • Understands medical procedures
  • Valid [State] driver's license
  • Health Education
  • CNA Certification
  • Universal Precautions
  • Analytical Skills
  • Patient Care Technician (NCPCT)
  • Heartsaver First Aid CPR AED

Timeline

Unit Specialist

Flagler Hospital
03.2024 - 05.2024

Retail Sales Associate

GUESS Factory
10.2021 - 12.2022

Certified Nursing Assistant

Solaris Healthcare
01.2020 - 08.2022

Customer Service Representative

Winn-Dixie Stores Inc.
12.2013 - 12.2017

Associate of Arts - Legal

St John River State College

High School Diploma -

Palatka High School

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Shaniyah Jones