Shaniyah Sutton
Greenville,NC
Summary
I have 5+ years of experience in customer service, sales, caregiving, and CRM. I am detailed-oriented and excel at working well with a team, interacting with customers, maintaining files, sorting and labeling documents, and also planning and organizing. I am willing to take on any task to support the team and contribute to the success of the business. I have a strong work ethic and am dedicated to ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Personal Care Assistant
Southern Living
12.2023 - 04.2024
- Assisted clients with daily living activities, ensuring comfort and safety.
- Implemented hygiene practices, promoting cleanliness and infection control measures.
- Maintained a tidy and organized environment to enhance client comfort and safety.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
Customer Care Representative
Victra
04.2023 - 12.2023
- Assisted customers with inquiries to enhance overall satisfaction and loyalty.
- Resolved product issues efficiently, ensuring timely support for customer needs.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to streamline communication processes for improved service delivery.
- Educated customers on products and services, promoting positive brand engagement.
Sales Associate
Furniture Fair
05.2022 - 02.2023
- Maintained organized merchandise displays, ensuring products were visually appealing and accessible.
- Boosted sales efficiency by streamlining processes and implementing new sales operations strategies.
- Utilized persuasive sales techniques to convert leads into sales.
- Assisted customers in selecting products, enhancing overall shopping experience.
Front Desk Receptionist
Best Western Plus Suites
08.2024 - 2025
- Managed incoming calls and directed them to appropriate departments efficiently.
- Greeted visitors and ensured a positive first impression of the organization.
- Maintained front desk area, ensuring cleanliness and organization at all times.
- Assisted in scheduling appointments and coordinating meetings for staff members.
- Utilized office software to maintain electronic records and manage communications effectively.
Education
GED -
Pitt Community College
Winterville, NCSkills
- Technical Support
- Customer Service
- Active Listening
- Time Management
- Housekeeping
- Organization Skills
- Positive Attitude
- Data entry
- Telephone etiquette
- Appointment scheduling
- Teamwork and collaboration
- Cash handling accuracy
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
Best Western Plus Suites
08.2024 - 2025
Personal Care Assistant
Southern Living
12.2023 - 04.2024
Customer Care Representative
Victra
04.2023 - 12.2023
Sales Associate
Furniture Fair
05.2022 - 02.2023
GED -
Pitt Community College