Summary
Overview
Work History
Education
Skills
Timeline
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Shaniyah Tulloch

Miramar,FL

Summary

Dedicated and customer-focused professional with experience in retail operations and community service. Skilled in delivering exceptional customer service, collaborating with teams, managing inventory, and supporting outreach initiatives. Passionate about creating positive experiences and making meaningful contributions to both workplace and community environments.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

Kohl's
Miramar, FL
04.2021 - 08.2023
  • Delivered exceptional customer service, consistently achieving high customer satisfaction scores by providing personalized assistance and resolving inquiries efficiently.
  • Managed point-of-sale transactions, including cash handling, refunds, and exchanges, ensuring accuracy and adherence to company policies.
  • Maintained a visually appealing sales floor by organizing merchandise, implementing promotional displays, and ensuring product availability to drive sales.
  • Supported loss prevention initiatives by monitoring inventory levels, reporting discrepancies, and adhering to security procedures.
  • Collaborated with team members to achieve daily and seasonal sales goals, demonstrating strong communication and teamwork skills.
  • Utilized product knowledge to recommend items, upsell complementary products, and build customer loyalty through the Kohl’s Rewards program.
  • Proactively addressed and resolved customer concerns, demonstrating professionalism and adaptability in a fast-paced environment.
  • Trained new employees on company standards, policies, and procedures, fostering a productive and supportive work environment.

Volunteer

Feeding South Florida
Pembroke Park, FL
01.2023 - 06.2023
  • Assisted in sorting, packaging, and distributing food to underserved communities, ensuring timely and accurate delivery of essential resources.
  • Collaborated with a team of volunteers to streamline operations, enhance efficiency, and maximize the impact of food distribution efforts.
  • Engaged with community members to provide a welcoming and supportive environment, addressing inquiries and ensuring a positive experience.
  • Maintained a clean and organized workspace to comply with health and safety regulations, supporting the organization's commitment to food safety.
  • Participated in outreach events to raise awareness about food insecurity and promote Feeding South Florida's mission within the community.
  • Contributed to the distribution of thousands of pounds of food weekly, directly aiding in the fight against hunger in South Florida.

Education

Bachelor of Science - Medical Biology

Florida Atlantic University
Boca Raton, FL
06-2027

Skills

  • Customer Service Excellence: Proven ability to provide personalized support and resolve inquiries to enhance customer satisfaction
  • Team Collaboration: Skilled in working effectively with diverse teams to achieve organizational goals and enhance operational efficiency
  • Inventory Management: Experienced in monitoring inventory levels, maintaining organization, and ensuring product availability
  • Communication Skills: Strong verbal and written communication abilities to engage with customers, team members, and community stakeholders
  • Problem-Solving: Adept at addressing and resolving customer concerns and operational challenges in dynamic environments
  • Organizational Skills: Proficient in maintaining clean, safe, and efficient workspaces to comply with health and safety standards
  • Community Engagement: Passionate about supporting underserved populations through volunteerism and outreach initiatives
  • Point-of-Sale Expertise: Experienced in managing financial transactions, refunds, and exchanges with accuracy and professionalism

Timeline

Volunteer

Feeding South Florida
01.2023 - 06.2023

Retail Sales Associate

Kohl's
04.2021 - 08.2023

Bachelor of Science - Medical Biology

Florida Atlantic University

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Shaniyah Tulloch