Shaniyah Williams Lee
Fort Worth,TX
Summary
Proactive, customer-orientated retail professional with the ability to multitask. Verbal redirection and problem solving skills
Overview
1
1
year of professional experience
Work History
Group Home Coordinator
Caregiver Inc
Fort Worth, TX
02.2025 - Current
- Enhanced family satisfaction by providing personalized support and prioritizing individual needs.
- Negotiated contracts with service providers to secure quality services at competitive rates.
- Managed budgets and finances, ensuring responsible spending and timely bill payments.
- Handled emergencies calmly and effectively to ensure the well-being of all household members.
- Anticipated potential issues or conflicts to proactively address them before escalation.
- Balanced work-life demands through effective delegation of tasks among staff members when necessary.
- Established trust and rapport with family members to foster a harmonious home atmosphere.
- Supervised staff members, providing guidance, training, and performance feedback as needed.
CASHIER
Chevron
Tucson, Arizona
12.2024 - 01.2025
- Assist employees, restocking and maintain cleanliness in the Store.
OVERNIGHT SUPERVISOR
The Nile Network
Tucson, Arizona
11.2024 - 01.2025
- Maintain compliance.
- Assist and maintain staff with individuals in the home
- Delegate duties and responsibilities for staff
- Ensure paperwork and documentation are properly completed
Customer Service Representative
Edward Jones
Tucson, AZ
04.2024 - 08.2024
- Managed high-stress situations with professionalism, effectively resolving disputes and conflicts.
- Resolved customer complaints with empathy, enhancing loyalty and driving repeat business.
- Handled escalated calls to achieve satisfactory resolutions for customers and the company.
- Addressed customer inquiries regarding products, services, and company information.
Education
DIPLOMA - undefined
Silverado High school
05.2016
Skills
- DSP 1 and 2
- CPR and first aid
LANGUAGES
English | Advanced
Timeline
Group Home Coordinator
Caregiver Inc
02.2025 - Current
CASHIER
Chevron
12.2024 - 01.2025
OVERNIGHT SUPERVISOR
The Nile Network
11.2024 - 01.2025
Customer Service Representative
Edward Jones
04.2024 - 08.2024
DIPLOMA - undefined
Silverado High school