Shaniyahl Arterberry
Vicksburg,MS
Summary
Proven Dental Assistant with expertise in dental procedure assistance and a strong background in providing exceptional customer service, as demonstrated at Dr. Roderick Coleman's clinic. Skilled in dental X-ray proficiency and fostering patient satisfaction, I excel in maintaining high health and safety standards. My ability to manage stress and communicate effectively enhances team efficiency and patient care.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Dental Assistant Externship
Dr. Roderick Coleman
06.2024 - 08.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Housekeeping Assistant
University Mississippi Medical Center
03.2023 - 01.2024
- Enhanced guest satisfaction by providing thorough and efficient cleaning services in guest rooms and common areas.
- Ensured a welcoming environment for guests by keeping all areas clean, tidy, and well maintained.
- Proactively addressed potential housekeeping issues by conducting regular inspections and initiating corrective actions as needed.
- Demonstrated attention to detail when performing deep-cleaning tasks, resulting in outstanding room condition upon completion.
- Provided exceptional service during high-occupancy periods, maintaining quality standards despite increased demands.
- Contributed to positive team morale by fostering an inclusive, supportive work environment for colleagues.
Customer Service Representative
Circle K Gas Station
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Diploma - Dental Assisting
Delta Technical College
Ridgeland, MS08.2024
Skills
- Dental assisting
- Dental procedure assistance
- Dental X-ray proficiency
- Dental Radiography Interpretation
- Dental extractions
- Physical Assisting Abilities
- Assisting with Transfers
- Dental cleaning procedures
Certification
CPR Certified
Radiology Permit Holder
Timeline
Dental Assistant Externship
Dr. Roderick Coleman
06.2024 - 08.2024
Customer Service Representative
Circle K Gas Station
01.2024 - Current
Housekeeping Assistant
University Mississippi Medical Center
03.2023 - 01.2024
Diploma - Dental Assisting
Delta Technical College
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