Shanjana Alam
Kissimmee,FL
Summary
Experienced and dedicated customer service professional with 3+ years of experience. Proven ability to handle fast paced/stressful environments with ease. Advanced marketing abilities & interpersonal skills, showcasing hard and soft capabilities in education and sales, but i am always more than happy to expand my knowledge.
Overview
2
2
years of professional experience
Work History
Server/Crew Trainer
Westgate Resorts
06.2023 - 07.2024
- During my time at Westgate Resorts, I had the opportunity to train our new staff on our company procedures, POS systems, items and pitches.
- I also managed customer complaints with grace, by inserting our company policies to ensure a memorable experience.
- Provided excellent service in our fast-paced environment, while maintaining organization and offering a helping hand in other areas of our establishment.
Hooters Girl/Server
Hooters
10.2022 - 05.2023
- Throughout my time as a Hooters girl, my communication and upselling abilities were of great use. I used many marketing tactics, as well for more amazing guests to come in and purchase our products.
- My role here always ensured the most upbeat and friendly service at all times, while keeping a clean look, I also enjoyed memorizing all of our menu items, including our drink products.
- Efficiently learned how to problem solve our guest complaints quickly and under pressure, while always keeping a professional and kind demeanor.
Secretary/Front Desk Receptionist
Black Stallion Auto
01.2022 - 10.2022
- This dealership taught me all the ways of a secretary and being the heart of the office by upkeeping all confidential documents (digital/paper), client records, inventory, employee and owner meetings & schedules, sending checks/packages, while preparing said documents as well. Organization and meeting timeframes was key here.
- Social media advertising on our inventory on many different platforms was an important way of campaigning our inventory. It was my duty to return all inquiries on posted platforms and be on point with providing answers needed in the office and over the phone to our clients.
Education
High School Diploma -
Osceola High School
Some College - Early Childhood Care And Education
Valencia College
Skills
- Certified in adult/pediatric CPR and certified in advanced childcare training (American red cross)
- Certified in ServSafe food/alcohol handling
- Fluent in English/Arabic/Bengali
Timeline
Server/Crew Trainer
Westgate Resorts
06.2023 - 07.2024
Hooters Girl/Server
Hooters
10.2022 - 05.2023
Secretary/Front Desk Receptionist
Black Stallion Auto
01.2022 - 10.2022
High School Diploma -
Osceola High School
Some College - Early Childhood Care And Education
Valencia College
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