Shanjerrica Taylor
Jackson,MS
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Data management professional with strong foundation in data control processes and procedures. Known for ensuring data accuracy and integrity while effectively collaborating with cross-functional teams. Skilled in database management, data validation, and quality assurance. Highly adaptable and dependable, with focus on achieving results and supporting team goals.
Overview
13
13
years of professional experience
Work History
DATA CONTROL SPECIALIST II
United Health Group, Optum
03.2022 - Current
- Company Overview: Remedy Staffing
- Screened and regularly answered calls to help important clients
- Entered data into spreadsheets, documents and databases with high accuracy rate
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets
- Translated written documentation and notes into emails and other types of correspondence
- Remedy Staffing
Lead Technician
Nissan North America Inc.
06.2014 - 08.2021
- Organize safety meetings to help meet safety goals
- Train new technicians on processes in the correct manner it should go
- Attend company meetings to provide input on what could make the company exceed
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Customer Service Representative
MTM Transportation
02.2012 - 03.2014
- Mentored new employees on procedures and policies to maximize team performance
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Set up and activated customer accounts
- Answered inbound calls, chats and emails to facilitate customer service
Education
Medical Reimbursement & Coding
Bryant & Stratton College
11.2024
AA - Business Management
Jones County Junior College
12.2012
Skills
- Verification and Testing
- Analysis and Modeling
- Relational Databases
- Requirements Gathering
- Responding to Difficult Customers
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Customer Service
- Verbal and Written Communication
- Call Documentation
- Office Equipment Proficiency
- Data monitoring
- Data reporting
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Multitasking Abilities
- Team building
- Advanced Excel
- Professionalism
- Time management abilities
- Communication
- Microsoft Excel
- Call center experience
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Microsoft PowerPoint
- Prioritization
- Spreadsheets
- Proofreading
Quote
"Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. "
Steve Jobs
Timeline
DATA CONTROL SPECIALIST II
United Health Group, Optum
03.2022 - Current
Lead Technician
Nissan North America Inc.
06.2014 - 08.2021
Customer Service Representative
MTM Transportation
02.2012 - 03.2014
AA - Business Management
Jones County Junior College
Medical Reimbursement & Coding
Bryant & Stratton College
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