SHANKAR RAJ

• • Managing the creation of innovative and transformative cloud-based technology to address clients' next- generational needs, creating effective IT visions, strategies, and roadmaps utilizing Salesforce, Hybris, and SAP CRM on-premise and Cloud solutions.
  • Conducting workshops and Interfacing with client stakeholders to gather functional and technical requirements. Analyze them and translate them into project design to deliver solutions.
  • Tracking and reporting on projects and milestones deliverables status.
  • Project and resource planning, budgets, scope, and change management, risk management, Stakeholder communications
  • Accomplished multiple tasks within established timeframes. Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Applied customer feedback to develop process improvements and support long-term business needs.

• Responsible for Cloud CRM application & interface with legacy (non-SAP) and SAP (S/4, Hybris, Hana, PI/PO) systems.
• Strategizing solution deployments for all markets, provisioning SAP tenant procurements, refreshes, SDK/PDI.
• Postman testing for services, mashups, business scoping, workflows, Cloud SSO setup, language & layout adaptations, communication arrangements & system upgrades.
• SOAP & Rest-based APIs, RFCs, and O-data service usage for the cloud & on-premises systems.
• Business roles, authorizations, restrictions, (exchange, IE & Chrome) settings, certificates, portal integrations with CRM application.
• Data migrations, conversions, validations, profiling
• SAP cloud CTI setup, building KPI/SLA reports, and background jobs in the CRM tool.
• Supporting & troubleshooting issues with backend SAP IC sales delivery, service, returns, shipments & tax.

• Leading solution design and development of high-end on-premise and cloud CRM tools with interfaces to no-SAP, hybris, S/4 HANA, PI/PO systems
• Proficiency with SAP CRM, ECC, Middleware Sales service, and marketing processes.
• Troubleshot issues by understanding issue, diagnosing root cause, and coming up with effective solutions.
• Identified business issues through careful collaboration with key stakeholders.
• Contributed to continuous improvements based on learning from ideas, client implementation, and previous experiences.

• Data Migrations, conversions, workflows, IC sales and service, and eCommerce processes implementations.
• Knowledge and experience in SAP IC sales, delivery, returns, shipments, pricing, variant configurations, channel management, trade promotions, CTI, and tax processes.
• GAP analysis, quality testing, Business blueprinting.
• Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
• Solved functional and technical obstacles and worked closely with project team from different streams.

• Responsible for 4 W Sales in the West Region
• Achieved sales goals and service targets by cultivating and securing new customer relationships.