Kisha Michel
Apopka,FL
Summary
Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic. Passionate for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Center Supervisor
AdventHealth
Orlando, FL
07.2024 - Current
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Implemented quality control measures, significantly reducing error rates.
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated with other department leadership to ensure a smooth workflow and project alignment.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Monitored customer service levels, resolving complaints promptly and professionally.
- Supervised staff of up to 10 employees, providing guidance and direction to ensure efficient operations.
- Managed the budget for the center ensuring that costs are kept within allocated limits.
Medical Assistant/Receptionist
Tally Gastro Health Center
Tallahassee, FL
01.2024 - 06.2025
- Coordinated care between multiple providers within the practice setting if needed.
- Called patients to confirm scheduled appointments and obtain additional details.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Arranged hospital admissions for patients as required.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Conducted daily audits of charts to ensure accuracy of documentation.
- Attended meetings related to practice operations as required.
- Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
Extraction Technician Lead
Trulieve, Inc
Midway, FL
02.2021 - 01.2024
- Managed and resolved conflicts quickly to help prevent situations from escalating.
- Helped the team complete assignments to meet goals.
- Directed and supervised a team of six to meet performance objectives.
- Used complex problem-solving abilities to resolve issues.
- Used good organizational skills to manage the workload.
- I analyzed the information, considered all options, and recommended solutions.
- Maintained equipment, and determined when and what kind of service was needed.
- Made good decisions regarding the company, co-workers, and customer impact.
- Built trust by listening to and understanding all perspectives before taking action.
Certified Kitchen Manager
Chipotle Mexican Grill
Tallahassee, FL
11.2018 - 02.2021
- Well-experienced in customer service.
- Able to assist customers with their requests, as well as delegate tasks.
- Certified Food Safety Leader.
- Team lead - handled money, deposits.
- Ran shifts from time to time.
Certified Team Member
Chick fil A West Tennessee St
Tallahassee, FL
08.2015 - 09.2019
- Certified team member, well-experienced in customer service.
- Able to assist customers with their requests, as well as delegate tasks.
- Certified trainer.
- Team lead - handled money, deposits.
Receptionist
Pragle Chiropractic and Massage
Tallahassee, FL
01.2017 - 06.2018
- Ability to answer the phone, schedule appointments, and assist Dr. Pragle with some therapy sessions.
- Personally, I organize offices to ensure efficiency.
- Handle billing for patients, whether it be directly to them or their insurance.
Residence Life Assistant, Resident assistant
FAMU
Tallahassee, FL
05.2017 - 08.2017
- Assist the residents with any conflicts.
- Organized programs to ensure comfort.
- Mentored residents throughout the semester.
Education
Master of Science - HealthCare Administration
University of Arizona
Tucson, AZ02-2025
Bachelor of Science - Interdisciplinary Studies
Florida Agricultural And Mechanical University
Tallahassee, FL12-2020
High School Diploma -
Apopka High School
Apopka05-2016
Skills
- Safety measures
- Commitment to Quality
- Performance management
- Maintaining inventory
- Problem solving
- Ability, Laboratory, Equipment
- Employee engagement
- Team management
- Data analytics
- Decision-making
Awards
- Dean's List 2016
- Dean's List 2017
- Honor Roll 2016
- Honor Roll 2017
- Honor Roll 2018
- Honor Roll 2020
Graduationyear
2020
Certification
BLS/CPR Certified 2025
Timeline
Center Supervisor
AdventHealth
07.2024 - Current
Medical Assistant/Receptionist
Tally Gastro Health Center
01.2024 - 06.2025
Extraction Technician Lead
Trulieve, Inc
02.2021 - 01.2024
Certified Kitchen Manager
Chipotle Mexican Grill
11.2018 - 02.2021
Residence Life Assistant, Resident assistant
FAMU
05.2017 - 08.2017
Receptionist
Pragle Chiropractic and Massage
01.2017 - 06.2018
Certified Team Member
Chick fil A West Tennessee St
08.2015 - 09.2019
BLS/CPR Certified 2025
Master of Science - HealthCare Administration
University of Arizona
Bachelor of Science - Interdisciplinary Studies
Florida Agricultural And Mechanical University
High School Diploma -
Apopka High School