Shankora Powers
Fountain Inn,SC
Summary
Team-oriented Service Cashier implements efective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business.
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
10
10
years of professional experience
Work History
Certified Nursing Assistant
The life care Center of Hendersonville
Hendersonville , Nc
07.2024 - Current
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient rooms and common areas.
- Monitored patient vital signs and reported changes to nursing staff, contributing to effective patient management.
- Provided emotional support and companionship to residents.
- Documented patient care activities accurately in electronic health records.
- Educated patients and families on health management and wellness practices.
- Responded promptly to patient calls and requests for assistance.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Responded quickly to emergency situations involving sudden illness or injury.
- Distributed drinking water and nourishment to residents.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
AREA SUPERVISOR
ROSS STORES
03.2022 - Current
- BUSINESS OPERATIONS
- ASSIST DAILY OPERATIONS OF THE STORE
- RECRUITING/ ASSOCIATE BUILDING FOR HIGHER POSITIONS
- UPDATING RECORDS
- RECEIVING TRUCKS/STOCK BUILDING PROPER INVENTORY MANAGEMENT
- TRAINING STAFF
- SOLVING CUSTOMER ISSUES
- COMPLETING TASKS IN A TIMELY MANNER
- OFFICE FILING, DOCUMENTATION, BUILDING MONTHLY AND DAILY GOALS TOWARDS BUSINESS EXPECTATIONS
Custom Service Cashier
WALMART
Powdersville, SC
05.2021 - Current
- Operated a cash register to accept various payments for selected merchandise and services.
- Completed cleaning duties, including lot maintenance, mopping up spills, emptying trash and wiping down gas pumps.
- Greeted customers promptly and responded to questions.
- Maintained the work area in a clean and neat manner.
- Counted and balanced cashier drawers.
- Cleaned and stocked front end areas, including register changing tapes and ribbons.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed customer payments quickly and returned exact change and receipts.
Customer Sales and Service Expert
Samsung/Alorica
Simpsonville, SC
11.2019 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered questions and informed customers of current sales and promotions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Informed customers about all product lines and services offered by the company.
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Answered 30+ inbound calls per day and directed to individuals or departments.
- Consistently met service team sales targets and call handling quotas consistently.
Machine Operator/Inspection Section Team Member
GNC Live Well
Greenville, SC
11.2017 - 11.2019
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards or quality levels.
- Assigned and marked items with grades and official acceptance or rejection status.
- Repaired malfunctions, reassembled items and performed final tests.
- Compared product and materials colors, shapes, textures and grades with predetermined templates.
- Completed daily inspection rounds covering all facility equipment and machinery.
Area Supervisor
Litehouse kids
Atlanta, GA
03.2015 - 11.2017
MANAGEMENT/ HOME HEALTHCARE SERVICES
SPIRITUAL HANDS HOMECARE
GREENVILLE, SC
- ASSISTING WITH ACTIVITIES OF DAILY LIVING
- SAFE PATIENT TRANSFER
- INTERPRETATION SKILLS
- PRIORITIZING TASKS
- COMPASSIONATE APPROACH TO CARE
- DOCUMENTATION AND RECORD KEEPING
OFFICE MANAGEMENT
SPIRITUAL HANDS HOME HEALTHCARE
- EFFECTIVE TIMELY COMMUNICATION
- MULTIPLE DOCUMENTATIVE PLATFORMS
- WRITTEN AND VERBAL COMMUNICATION
- INTERVIEWING/ ONBOARDING FOR NEW HIRES
- STRONG PROBLEM SOLVING AND CRITICAL THINKING SKILLS
Education
Certified Nursing Assistant - Healthcare
Blue Ridge Community College of Hendersonville
Hendersonville , NC 01.2025 - 05.2025
Cosmetology - Beauty
Virginia College
Greenville, SC03.2011
High School Diploma -
Greenville High School
Greenville, SC06.2003
Skills
- Merchandise stocking
- Loss prevention
- Cash drawer balancing
- Customer seating
- Customer assistance
- Tracking and merchandising
- Conflict resolution
- Time management
- Innovation
- Task delegation
- Critical thinking skills
- Accountability
- Handling inbound calls
- Providing problem solving
- Creating best experiences
- General management tasks
- Cash handling
- Skill builder training
- Managing associates
- Data entry
- Attention to detail
- Patient care
- Vital signs monitoring
- Electronic health records
- Infection control
- Effective communication
- Problem solving
- Patient assessments
- Compassionate caregiver
- G-tube care
- Bathing assistance
- Dementia and Alzheimer's care
- Colostomy care
- Collecting specimens
- Range of motion exercises
Timeline
Certified Nursing Assistant - Healthcare
Blue Ridge Community College of Hendersonville
01.2025 - 05.2025
Certified Nursing Assistant
The life care Center of Hendersonville
07.2024 - Current
AREA SUPERVISOR
ROSS STORES
03.2022 - Current
Custom Service Cashier
WALMART
05.2021 - Current
Customer Sales and Service Expert
Samsung/Alorica
11.2019 - Current
Machine Operator/Inspection Section Team Member
GNC Live Well
11.2017 - 11.2019
Area Supervisor
Litehouse kids
03.2015 - 11.2017
MANAGEMENT/ HOME HEALTHCARE SERVICES
SPIRITUAL HANDS HOMECARE
OFFICE MANAGEMENT
SPIRITUAL HANDS HOME HEALTHCARE
Cosmetology - Beauty
Virginia College
High School Diploma -
Greenville High School
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