Shankorien Davis
Horn Lake
Summary
Seasoned Customer Service Representative with 8 years of experience in client support, including remote roles. Skilled in handling 100+ daily calls, providing technical assistance, and managing customer inquiries. Seeking a Remote position, leveraging strong administrative and communication skills to enhance customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Teleperformance
09.2023 - Current
- Provide comprehensive support for customer inquiries, ensuring accurate information dissemination on products and services.
- Facilitate customer transactions including product selection, ordering, billing, and managing returns and exchanges, alongside offering technical assistance.
- Respond to an extensive volume of inbound communication across calls, chats, and emails, emphasizing assistance with healthcare benefits such as billing, online account management, coverage, and provider options.
Administrative Support Specialist (Contract)
Lynker Corporation
04.2022 - 09.2023
- Facilitated efficient operations by organizing and maintaining schedules for senior management, ensuring optimal time management and meeting coordination.
- Enhanced communication flow by adeptly managing incoming calls, providing informed responses to inquiries, and directing calls to the correct departments as necessary.
- Streamlined travel logistics for executive staff by coordinating intricate travel arrangements, contributing to seamless business operations.
Front Desk Assistant
Moore and Associates
04.2020 - 03.2022
- Provided courteous reception for visitors, efficiently ascertaining their needs and facilitating smooth navigation to the correct contacts within the organization.
- Handled over 80 daily communications, including phone calls and emails, maintaining high standards of professionalism and responsiveness.
- Addressed customer concerns promptly, ensuring satisfactory resolution or escalation to relevant team members as needed.
Customer Service Representative II
Atona
06.2016 - 03.2020
- Provided accurate product and service information to customers, ensuring clarity and satisfaction with each inquiry.
- Facilitated customer engagement through assistance in product selection, ordering, billing, returns, exchanges, and technical support.
- Handled over 150 daily inbound calls and emails, delivering consistent and reliable frontline customer support.
Education
High School Diploma -
Rosa Fort High School
Tunica, MS05.2012
Skills
- Customer Service
- CRM Software
- Appointment Scheduling
- Insurance Verification
- Microsoft Applications
- Time Management
- Billing and Payment Processing
- Account Management
- Call Center Operations
- Inbound and Outbound Calling
- Data Entry
- Office Administration
Timeline
Customer Service Representative
Teleperformance
09.2023 - Current
Administrative Support Specialist (Contract)
Lynker Corporation
04.2022 - 09.2023
Front Desk Assistant
Moore and Associates
04.2020 - 03.2022
Customer Service Representative II
Atona
06.2016 - 03.2020
High School Diploma -
Rosa Fort High School
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