Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanlee Meissner

Wrangell

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

7
7
years of professional experience

Work History

Environmental Services EVS Worker

Aramark
Wrangell
09.2024 - Current
  • Transported laundry in carts and sorted dirty items by load type.
  • Inspected laundry for damage or stains to repair or pre-treat.
  • Operated industrial washing machines, including loading and unloading laundry from washers.
  • Started washers and driers, turning valves or levers to regulate machine processes.
  • Folded sheets, blankets, towels and other linens neatly before storing in designated areas.

Pharmacy Technician

SEARHC Wrangell Medical Center
Wrangell
06.2021 - 08.2024
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Received payment from customers and processed credit card transactions when necessary.
  • Maintained proper storage and security conditions for drugs.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Mixed pharmaceutical preparations according to written prescriptions.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Implemented and followed pharmacy protocols for medication disposal and waste management.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Assisted in training new employees on pharmacy procedures.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Restocked shelves with new supplies of medications as needed.
  • Managed filing of prescriptions, both electronically and manually.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Ensured compliance with state and federal pharmacy laws and regulations.

Dental Assistant

SEARHC Dental Clinic
Wrangelll
09.2017 - 06.2021
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Kept track of treatment information in patient records.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Updated patient records with new data and treatment information.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Performed basic laboratory tasks, such as pouring impressions and trimming models.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Maintained a neat, clean and organized environment throughout the office.
  • Sterilized instruments according to established guidelines and protocols.
  • Greeted patients upon arrival at the office and escorted them to an examination room.

Education

University of Alaska Southeast
Juneau, AK

Skills

  • Customer service
  • Team collaboration
  • Attention to detail
  • Safety compliance
  • Punctuality and reliability
  • Professional telephone demeanor
  • Positive and professional

Timeline

Environmental Services EVS Worker

Aramark
09.2024 - Current

Pharmacy Technician

SEARHC Wrangell Medical Center
06.2021 - 08.2024

Dental Assistant

SEARHC Dental Clinic
09.2017 - 06.2021

University of Alaska Southeast

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Shanlee Meissner