Shanleigh Kouba
Deming,NM
Summary
Determined Youth Counselor adept at behavior modification and redirection in all forms of environments. Dedicated and understanding with drive for assisting troubled youth in reaching maximum potential. Providing exemplary care and compassion to youth experiencing life disruptions. Focused Adolescent Counselor helping children and teens develop coping skills to solve problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
DLC Chamber of Commerce
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Assistant Manager
Dollar Tree
09.2022 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Administrative Specialist
Port Group Homes
07.2020 - 08.2022
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
Education
High School Diploma -
Deming High School
Deming, NM05.2015
Skills
- Written communication
- Time management
- Task prioritizing
- Customer service
- Computer skills
- Office administration
- Administrative support
- File organization
Certification
- CPI trained and certified
- CPR trained and certified
Timeline
Administrative Assistant
DLC Chamber of Commerce
08.2023 - Current
Assistant Manager
Dollar Tree
09.2022 - 04.2023
Administrative Specialist
Port Group Homes
07.2020 - 08.2022
High School Diploma -
Deming High School
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